Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary:
Up to £40,000 plus £5,000 car allowance or company car plus an uncapped commission structure Location:
North West Working Hours:
Monday - Friday 8:30/9:00 - 17:00/17:30 To achieve set MRR, OOR, MRM & OOM targets. To drive net growth & increase product penetration into existing base of customers through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM. Key Responsibilities
Ensure you see your customer every 3 months for account reviews. Increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio. Pre-call all qualified opportunities 24 hours in advance of the meeting due date with a clear agenda provided. Establish customers’ needs for new/additional products and services through effective questioning, engaging with the appropriate specialist resource as necessary. Ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours, and all actions are sent to the customer after the meeting. Complete all quotes through the new Daisy Central system, or on the templates provided by the business. Maintain product knowledge to spot opportunities to improve customer effectiveness, efficiency, and reduce operating costs. Provide all quotes to customers within 48 hours of meeting SAT. Work closely with support and specialists teams to provide a high level of service and recommendations for your customer base. Managing Your Existing Base – Customer Service Responsibilities
Raise a case with customer service for customers with service issues, ensuring all relevant details are provided within DC. Contact customers with raised cases once the case is closed to ensure it met their expectations. If a customer is at risk of cancelling and you cannot resolve the issues, flag this to your manager for appropriate action. Qualifications
Telecoms or similar industry experience. Experience in Account Management. Clear understanding of the objectives of commercial businesses across multiple verticals. An understanding of the sales process. Ability to demonstrate the sales process. Ability to clearly articulate Daisy’s core vision/competencies and product portfolio. Ability to demonstrate all Daisy’s core products into a commercial business at all senior levels. Ability to set personal development objectives. Utilise CRM systems to build and manage pipeline effectively. Clear and articulate written and verbal communication. Understanding of Daisy’s product portfolio and the benefits it provides our customers. Customer-centric attitude. Ability to manage a base of existing customers with world-class account management. Additional Information
What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023. Here are some of the benefits that we offer: 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days! Holiday purchase scheme. £500 referral scheme bonus. Professional development to help you achieve your personal goals. Eye care vouchers available and discounted Medicash membership. Sim deals for you and your family/friends. Access to discounts and savings at more than 1,200 retailers. An additional day off on your birthday or if you're getting married.
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Salary:
Up to £40,000 plus £5,000 car allowance or company car plus an uncapped commission structure Location:
North West Working Hours:
Monday - Friday 8:30/9:00 - 17:00/17:30 To achieve set MRR, OOR, MRM & OOM targets. To drive net growth & increase product penetration into existing base of customers through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM. Key Responsibilities
Ensure you see your customer every 3 months for account reviews. Increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio. Pre-call all qualified opportunities 24 hours in advance of the meeting due date with a clear agenda provided. Establish customers’ needs for new/additional products and services through effective questioning, engaging with the appropriate specialist resource as necessary. Ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours, and all actions are sent to the customer after the meeting. Complete all quotes through the new Daisy Central system, or on the templates provided by the business. Maintain product knowledge to spot opportunities to improve customer effectiveness, efficiency, and reduce operating costs. Provide all quotes to customers within 48 hours of meeting SAT. Work closely with support and specialists teams to provide a high level of service and recommendations for your customer base. Managing Your Existing Base – Customer Service Responsibilities
Raise a case with customer service for customers with service issues, ensuring all relevant details are provided within DC. Contact customers with raised cases once the case is closed to ensure it met their expectations. If a customer is at risk of cancelling and you cannot resolve the issues, flag this to your manager for appropriate action. Qualifications
Telecoms or similar industry experience. Experience in Account Management. Clear understanding of the objectives of commercial businesses across multiple verticals. An understanding of the sales process. Ability to demonstrate the sales process. Ability to clearly articulate Daisy’s core vision/competencies and product portfolio. Ability to demonstrate all Daisy’s core products into a commercial business at all senior levels. Ability to set personal development objectives. Utilise CRM systems to build and manage pipeline effectively. Clear and articulate written and verbal communication. Understanding of Daisy’s product portfolio and the benefits it provides our customers. Customer-centric attitude. Ability to manage a base of existing customers with world-class account management. Additional Information
What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023. Here are some of the benefits that we offer: 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days! Holiday purchase scheme. £500 referral scheme bonus. Professional development to help you achieve your personal goals. Eye care vouchers available and discounted Medicash membership. Sim deals for you and your family/friends. Access to discounts and savings at more than 1,200 retailers. An additional day off on your birthday or if you're getting married.
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