Field Customer Support Agent - Bournemouth- Full Time/Part Time
The new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees, we are represented in 15 countries. This makes us ideally positioned to help drive Europe's energy transition. By focusing on two sustainable growth areas and with the acquisition of innogy, E.ON fully commits itself to the fundamental transformation of the energy world. As one of Europe’s largest energy service providers, we will actively drive the energy transition in Hungary and Europe. Combining the expertise of both companies will also make E.ON a pioneer in developing new and innovative energy solutions and attract the brightest minds in the energy sector.
Here's what you'll be doing: Salary – £32,006, rising to £34,225 once competent & great benefits. Do you enjoy helping people? Do you want a varied, flexible role with scope to progress? If so, we want to hear from you! We’re currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption. We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle, and fuel card, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters. Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts, you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime, you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction, and the opportunity to help people, please apply today!
Key Responsibilities: Delivering excellent service to our customers by understanding their circumstances and helping them agree on an appropriate solution to resolve their debt. Identifying new tenants through face-to-face discussions, Letting Agents, and neighbors while complying with DPA (Data Protection Act). Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters. Recording job information using the appropriate paperwork or electronic equipment.
What We Need From You: Previous experience gained within a customer-facing role with a real desire to help customers. Excellent verbal communication and negotiation skills. Basic PC skills with the ability to use a smartphone and tablet. Live within the area and be happy to travel. A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
Job Info Job Title:
Field Customer Support Agent - Bournemouth- Full Time/Part Time Company:
CV-Library Location:
Bournemouth, Dorset Posted:
Jan 2nd 2025 Closes:
Feb 2nd 2025 Sector:
Contract Contract:
Permanent Hours:
Full Time
#J-18808-Ljbffr
The new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees, we are represented in 15 countries. This makes us ideally positioned to help drive Europe's energy transition. By focusing on two sustainable growth areas and with the acquisition of innogy, E.ON fully commits itself to the fundamental transformation of the energy world. As one of Europe’s largest energy service providers, we will actively drive the energy transition in Hungary and Europe. Combining the expertise of both companies will also make E.ON a pioneer in developing new and innovative energy solutions and attract the brightest minds in the energy sector.
Here's what you'll be doing: Salary – £32,006, rising to £34,225 once competent & great benefits. Do you enjoy helping people? Do you want a varied, flexible role with scope to progress? If so, we want to hear from you! We’re currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption. We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle, and fuel card, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters. Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts, you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime, you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction, and the opportunity to help people, please apply today!
Key Responsibilities: Delivering excellent service to our customers by understanding their circumstances and helping them agree on an appropriate solution to resolve their debt. Identifying new tenants through face-to-face discussions, Letting Agents, and neighbors while complying with DPA (Data Protection Act). Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters. Recording job information using the appropriate paperwork or electronic equipment.
What We Need From You: Previous experience gained within a customer-facing role with a real desire to help customers. Excellent verbal communication and negotiation skills. Basic PC skills with the ability to use a smartphone and tablet. Live within the area and be happy to travel. A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
Job Info Job Title:
Field Customer Support Agent - Bournemouth- Full Time/Part Time Company:
CV-Library Location:
Bournemouth, Dorset Posted:
Jan 2nd 2025 Closes:
Feb 2nd 2025 Sector:
Contract Contract:
Permanent Hours:
Full Time
#J-18808-Ljbffr
