Level 3 Information Communication Technician
Company: TDM Group Limited Full Address: Haskell House 152 West End Lane, Greater London, NW6 1S Weekly Hours Worked: 40 Salary: £18,000-£20,000 Contact:
Sean.Hove@estio.co.uk or call 0113 3500 333 About the company: TDM Group Ltd was formed in 1997 and has evolved into a Managed Business IT Services provider, combining technical know-how with strong business acumen to consider the impact technology has on client-partners’ organisations. Brief job description: Estio Training has an exciting opportunity for a Field Engineer Apprentice with TDM Group Limited, a Managed IT Service provider based in Greater London. Job Description: To provide 1 st
and 2 nd
line support and help deliver projects onsite at client-partner sites. Under supervision, you will be trained to carry out: Software installations: Windows Server, Linux, and Windows Desktop versions Hardware installations and racking: servers, thin clients, storage devices, and switches Initial troubleshooting for hardware failure PC/laptop hardware support PC/laptop rollouts Office move projects Installation, termination, testing, and labelling of cross connects in Data Centre or other facilities Your duties and responsibilities will include: Configuration of desktop/server hardware installation and builds for delivery to client-partner environments. Working in data centres to install new racks, servers, storage, and network devices. Repairing or troubleshooting faulty equipment, installing and configuring hardware and software. Resolving first line user support requests onsite and over the phone. Travelling to client sites across England for onsite presence and project work. Playing an active role in the team, remaining flexible to support others during busy periods, and being prepared for long periods away from home. Working as part of a team to deliver projects. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: Good hardware knowledge – PCs, laptops, servers, and printers. Good understanding of Windows and MAC operating systems, and mobile devices. Personal qualities: Enthusiastic about IT Effective team player Good communication skills, both verbal and written Able to effectively communicate at all levels of an organisation Confident and proactive approach to work Attention to detail Versatile and adaptable Future prospects: The role offers a permanent position upon completion of the apprenticeship, depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our qualified and experienced training team. We have built our programmes around the real-world use of modern technology, ensuring that the skills developed can be directly applied in the workplace. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team to maximize their work experience. Successful completion of this apprenticeship provides an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control ICT infrastructure – physical or virtual hardware, software, network services, and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components. Prioritize systems support tasks and monitor and maintain system performance Maintain regulatory, legal, and professional standards. Support the information systems needs for your business.
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Company: TDM Group Limited Full Address: Haskell House 152 West End Lane, Greater London, NW6 1S Weekly Hours Worked: 40 Salary: £18,000-£20,000 Contact:
Sean.Hove@estio.co.uk or call 0113 3500 333 About the company: TDM Group Ltd was formed in 1997 and has evolved into a Managed Business IT Services provider, combining technical know-how with strong business acumen to consider the impact technology has on client-partners’ organisations. Brief job description: Estio Training has an exciting opportunity for a Field Engineer Apprentice with TDM Group Limited, a Managed IT Service provider based in Greater London. Job Description: To provide 1 st
and 2 nd
line support and help deliver projects onsite at client-partner sites. Under supervision, you will be trained to carry out: Software installations: Windows Server, Linux, and Windows Desktop versions Hardware installations and racking: servers, thin clients, storage devices, and switches Initial troubleshooting for hardware failure PC/laptop hardware support PC/laptop rollouts Office move projects Installation, termination, testing, and labelling of cross connects in Data Centre or other facilities Your duties and responsibilities will include: Configuration of desktop/server hardware installation and builds for delivery to client-partner environments. Working in data centres to install new racks, servers, storage, and network devices. Repairing or troubleshooting faulty equipment, installing and configuring hardware and software. Resolving first line user support requests onsite and over the phone. Travelling to client sites across England for onsite presence and project work. Playing an active role in the team, remaining flexible to support others during busy periods, and being prepared for long periods away from home. Working as part of a team to deliver projects. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: Good hardware knowledge – PCs, laptops, servers, and printers. Good understanding of Windows and MAC operating systems, and mobile devices. Personal qualities: Enthusiastic about IT Effective team player Good communication skills, both verbal and written Able to effectively communicate at all levels of an organisation Confident and proactive approach to work Attention to detail Versatile and adaptable Future prospects: The role offers a permanent position upon completion of the apprenticeship, depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our qualified and experienced training team. We have built our programmes around the real-world use of modern technology, ensuring that the skills developed can be directly applied in the workplace. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team to maximize their work experience. Successful completion of this apprenticeship provides an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control ICT infrastructure – physical or virtual hardware, software, network services, and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components. Prioritize systems support tasks and monitor and maintain system performance Maintain regulatory, legal, and professional standards. Support the information systems needs for your business.
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