Our Global Client is looking for Field Engineers with 2+ years of experience in a PC field service environment or PC field Workshop environment for multiple locations within the UK.
IR35 Status: Inside
Location: You can work from any one of the following locations: Plymouth, Carterton, High Wycombe, Huntington, Yeovilton, Lincoln, Portsmouth, Tidworth, Bristol, London, Lisburn.
NOTE: Active SC Clearance is highly desirable.
Job Description:
Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels.
Hub Stock management including asset management of kit in/out (Scan items in/out of locations).
Effective Management of disposals that go through their Hub.
Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns.
Locker replenishments where appropriate.
Highlight potential issues with service/potential service improvements to their Team Leader.
Ability to diagnose and troubleshoot effectively to minimise customer downtime.
Ticket Management – protecting SLAs and management of open tickets.
Consistent level of customer satisfaction measurable with Customer Satisfaction returns.
To manage parts/stock allocated appropriately.
Maximise warranty performance with correct vendor engagement and adherence to vendor processes.
Ensure Hub/Locker stock within remit does not fall below minimum stock levels.
To escalate any issues to the Team Leader either immediately or on daily calls dependent upon urgency.
Technical Skills:
HP Accreditations for grade.
Dell Accreditations for grade.
Familiarisation with current Microsoft desktop operating systems.
Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
Soft Skills:
Flexible approach and ability to work co-operatively within a newly created team environment.
Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error-free / with minimal non-functional defects.
Experience in operationally supporting large, complex technical environments.
Methodical and structured in their approach to tasks.
Capability to organise and prioritise tasks.
Strong interpersonal skills to establish/maintain relationships and interact with team members.
Strong organisation and time management skills.
Strong analytical and problem-solving skills.
To apply for this Field Engineer Contract job, please click the button below and submit your latest CV.
Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.
Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
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