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With a team of over 15,000, we are one of the most successful IT companies and the leading player in our industry.
Corporate and public clients of all shapes and sizes rely on our unique blend of streamlined IT procurement and end-to-end services. That’s how we drive the future. At home in Europe. Always by your side.
Field Engineer - Northampton / London
As a Field Engineer, you will be responsible for assisting the Field Team Leader in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely and on-site. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st line, 2nd line & 3rd line teams during day-to-day operations. Job Role Responsibilities Provide 1st - 3rd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communication is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practices Provide occasional support of managed services operations, including involvement in weekend tasks Provide assistance to the service team for technical design, implementation, and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure/service documentation Assist with the planning of internal and customer project work Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client’s sign-off process and that this information is stored correctly Assist in the training and development of service helpdesk staff and field engineers Work under own initiative as part of the service team to ensure high-quality support to clients Undertake tasks identified by service helpdesk, service team leader, or technical manager Undertake any other duties as required, which are deemed necessary to satisfy the needs of Bechtle Ensure incident information is recorded accurately and in a timely manner Ensure job sheets are accurate and completed daily Keep appraised of new and emerging technologies Seek and highlight additional opportunities whilst reviewing customers' infrastructures Suggest improvements for the ongoing development of the service department Job Requirements Self-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset Ability to work in a dynamic environment where hard work and fun are the key ingredients Good written skills on job reporting and documentation Minimum 2 years experience in a role supporting servers, networks, printers, PCs, and applications. Ideally, this would have been gained within a field role Proven experience of enterprise/mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations Experience with other enterprise/mainstream technologies and applications such as Citrix, VMware, and Cisco are desirable Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPSs, printers, etc. Industry-recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Salary: Dependant on experience Northampton / London based Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent Progression Plan – training & mentor programme. Reports to: Field Team Leader
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As a Field Engineer, you will be responsible for assisting the Field Team Leader in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely and on-site. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st line, 2nd line & 3rd line teams during day-to-day operations. Job Role Responsibilities Provide 1st - 3rd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communication is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practices Provide occasional support of managed services operations, including involvement in weekend tasks Provide assistance to the service team for technical design, implementation, and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure/service documentation Assist with the planning of internal and customer project work Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client’s sign-off process and that this information is stored correctly Assist in the training and development of service helpdesk staff and field engineers Work under own initiative as part of the service team to ensure high-quality support to clients Undertake tasks identified by service helpdesk, service team leader, or technical manager Undertake any other duties as required, which are deemed necessary to satisfy the needs of Bechtle Ensure incident information is recorded accurately and in a timely manner Ensure job sheets are accurate and completed daily Keep appraised of new and emerging technologies Seek and highlight additional opportunities whilst reviewing customers' infrastructures Suggest improvements for the ongoing development of the service department Job Requirements Self-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset Ability to work in a dynamic environment where hard work and fun are the key ingredients Good written skills on job reporting and documentation Minimum 2 years experience in a role supporting servers, networks, printers, PCs, and applications. Ideally, this would have been gained within a field role Proven experience of enterprise/mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations Experience with other enterprise/mainstream technologies and applications such as Citrix, VMware, and Cisco are desirable Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPSs, printers, etc. Industry-recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Salary: Dependant on experience Northampton / London based Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent Progression Plan – training & mentor programme. Reports to: Field Team Leader
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