Technical Support:
Remote support of customers via telephone and using remote support software to diagnose problems, identify user issues, monitor systems, and carry out configuration changes.
Field Service:
Visiting sites to carry out planned preventative maintenance, corrective maintenance following a machine failure, installation of new equipment, and installation of upgrades, working alone or as part of a team.
Implementation/Training:
Providing excellent user software and hardware application training post installation using a defined training programme to ensure the customer has the skills to maximise productivity.
Minimum Requirements: Minimum of 5 years experience in an industrial maintenance environment. Apprentice trained in an engineering discipline. Qualified in electrical engineering (preferably to HNC level). Preferably experience working as a field service engineer. Full UK Driving Licence.
Required Capabilities:
Electro/mechanical fault finding ability (electrical bias). Fault-finding skills on hydraulic and pneumatic applications. PLC fault-finding skills (interrogate PLC and make minor alterations). Excellent communication skills & Decision Making. Planning and Organising & Reporting & Administration IT Skills. Be flexible to travel away from home (UK and International stay away).
Compensation and Benefits:
Good Basic Salary up to £50,000 with overtime OTE £80,000 pa. Working Monday to Friday 8am to 4.30pm. Daily/Weekly & Weekend Overtime payments. Fully expensed Company Car, mobile phone, laptop. Specialist tools. Uniform, Buddy Up & Ongoing Training Where Required. 25 days holidays plus 8 Bank Holidays. Company Pension, Plus other Benefits. Private Healthcare for you & Family members. All UK & International travel is fully expensed.
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Remote support of customers via telephone and using remote support software to diagnose problems, identify user issues, monitor systems, and carry out configuration changes.
Field Service:
Visiting sites to carry out planned preventative maintenance, corrective maintenance following a machine failure, installation of new equipment, and installation of upgrades, working alone or as part of a team.
Implementation/Training:
Providing excellent user software and hardware application training post installation using a defined training programme to ensure the customer has the skills to maximise productivity.
Minimum Requirements: Minimum of 5 years experience in an industrial maintenance environment. Apprentice trained in an engineering discipline. Qualified in electrical engineering (preferably to HNC level). Preferably experience working as a field service engineer. Full UK Driving Licence.
Required Capabilities:
Electro/mechanical fault finding ability (electrical bias). Fault-finding skills on hydraulic and pneumatic applications. PLC fault-finding skills (interrogate PLC and make minor alterations). Excellent communication skills & Decision Making. Planning and Organising & Reporting & Administration IT Skills. Be flexible to travel away from home (UK and International stay away).
Compensation and Benefits:
Good Basic Salary up to £50,000 with overtime OTE £80,000 pa. Working Monday to Friday 8am to 4.30pm. Daily/Weekly & Weekend Overtime payments. Fully expensed Company Car, mobile phone, laptop. Specialist tools. Uniform, Buddy Up & Ongoing Training Where Required. 25 days holidays plus 8 Bank Holidays. Company Pension, Plus other Benefits. Private Healthcare for you & Family members. All UK & International travel is fully expensed.
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