FIELD OPERATIONS MANAGER
Covering North of UK (must be located North of Birmingham)
£50,000 - £55,000 + 10% bonus + Company Car
Our client is a worldwide distributor of products, services and supplies for the healthcare sector. You would be working within an award-winning and caring supportive organisation that offers lifelong learning and career progression plus a broad array of other benefits.
Initially during training, your role will be predominantly out in the field with the engineers, moving towards 3 days field-based and 2 days home-based with travel to meetings across the country as required.
OVERVIEW
As a Field Operations Manager, you will be responsible for managing a team of field-based engineers and supervisors who perform onsite routine services including installations, maintenance, and repairs. You will oversee the scheduling, training, quality, and productivity of your team. Responsible for service delivery, you will ensure all customer issues are satisfactorily resolved within service levels, utilising engineering resources and other teams as required, acting as the escalation point as necessary. RESPONSIBILITIES
As a Field Operations Manager, your key duties will include: Technical inspections, spot checks, final and in-progress inspections Complaint oversight of quality issues Coach, train and develop your team to ensure operational readiness Provide coaching and training to customers, end users, and group departments Provide technical support and assistance to group services and operational departments Supplier Management Customer Service accountability – ensuring your team maintain high standards of installation and service Ensure all health & Safety is managed and compliant with legislation REQUIREMENTS
To be considered for the role of Field Operations Manager, you must have: Proven experience of hands-on direct management of a team of field-based Engineers Strong commercial acumen Clear, effective and influential communication skills at all levels Must have a Full UK driving licence Be self-motivated and a strong leader with the ability to motivate, inspire and develop individuals Be familiar with process analysis and process improvement Be proactive in finding solutions to complex problems NEXT STEPS
To become a Field Operations Manager, apply with your up-to-date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.
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As a Field Operations Manager, you will be responsible for managing a team of field-based engineers and supervisors who perform onsite routine services including installations, maintenance, and repairs. You will oversee the scheduling, training, quality, and productivity of your team. Responsible for service delivery, you will ensure all customer issues are satisfactorily resolved within service levels, utilising engineering resources and other teams as required, acting as the escalation point as necessary. RESPONSIBILITIES
As a Field Operations Manager, your key duties will include: Technical inspections, spot checks, final and in-progress inspections Complaint oversight of quality issues Coach, train and develop your team to ensure operational readiness Provide coaching and training to customers, end users, and group departments Provide technical support and assistance to group services and operational departments Supplier Management Customer Service accountability – ensuring your team maintain high standards of installation and service Ensure all health & Safety is managed and compliant with legislation REQUIREMENTS
To be considered for the role of Field Operations Manager, you must have: Proven experience of hands-on direct management of a team of field-based Engineers Strong commercial acumen Clear, effective and influential communication skills at all levels Must have a Full UK driving licence Be self-motivated and a strong leader with the ability to motivate, inspire and develop individuals Be familiar with process analysis and process improvement Be proactive in finding solutions to complex problems NEXT STEPS
To become a Field Operations Manager, apply with your up-to-date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.
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