Field Quality Engineer Digital Signage
Field Quality Engineer Digital Signage Apply remote type Hybrid locations Samsung House 2000 Hillswood Drive, Chertsey, United Kingdom time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 15, 2025 (28 days left to apply) job requisition id R97701
Position Summary
Why join our team?
Tech Consulting sits within the European Display Office at Samsung. The role of the team is to provide technical excellence to our European colleagues and customers. As a team, Tech Consulting brings new products to market and supports European teams with any new technology providing assistance and training. The team is made up of system consultants, mechanical designers, and engineers and together provide 360 technical services around sales, installation, commissioning, and development of products.
Role and Responsibilities
Your key responsibilities
Reviewing and inspecting installed Samsung displays (LED, Video Wall, Smart Signage)
Work with SIs and End Customer with the goal to get acceptance protocols signed
Support the SIs to conduct corrective works on site to achieve maximum customer satisfaction
Use calibration tools for LED and LCD displays efficiently
Troubleshooting after the installation
Analysing failures and product issues after an installation, preparing reports for local CS and HQ CS teams who will finally support the customer
Communicate with local CS teams product planning in HQ about issues and support the solution finding process
What we need for this role!
To be successful, you will possess the following skills and attributes:
Applicants for this role are professionals (5+ years of experience with Digital Signage / LED Signage) with a proven record of success in the AV industry.
Application engineering experience in the AV industry, especially LED Displays
Customer Service experience in a similar role, but different industry
Project management competencies gained during AV projects, ideally display roll-outs
Deep understanding of the challenges of installations of Outdoor and Indoor displays in different environments and installation scenarios such as building facades, public spaces, or passenger terminals
Engineering skills in the field of electrical design or mechanical design are an advantage
Conceptual understanding for ventilation needs for Displays in Outdoor environments
Advanced understanding of LED Display control systems and calibration methods
Experience in technical customer service roles
Great communication skills allowing you to participate and host technical meetings with customers and Samsung system integrators
Worked successfully in different countries across Europe
The ability to work with a limited amount of supervision
Willingness to travel in Europe on a regular basis, 70% travel time
What does success look like!
As a Samsung Commissioning Engineer, you are passionate about Samsung’s Display products and customer support. Your contribution will have a high impact on the success of Samsung.
You are open-minded and a restless learner, looking for a new challenge.
Willingness to work in a dynamic work environment
Being a great teammate who likes to work with professionals understanding and benefitting from the support of the team around you
Flexibility to adapt to challenges of a fast-growing market
Within 6 months you will have demonstrated the ability to learn systems and act on that knowledge
The interview process
It will be a four-step interview process, first with a recruiter, 2nd with the department & HQ, 3rd with the department leadership, 4th potentially with HQ
The first meeting will be with Paul Maloney and Carlos Verez
Product Information can be found on Samsung.com
Where appropriate we may request a technical task or presentation to help us assess ability
Further we will include the European Customer Service Organization (ECSO) in the process
Skills and Qualifications
Benefits of working at Samsung include
Hybrid working – 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Pension contribution
Three volunteering days each year
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Field Quality Engineer Digital Signage Apply remote type Hybrid locations Samsung House 2000 Hillswood Drive, Chertsey, United Kingdom time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 15, 2025 (28 days left to apply) job requisition id R97701
Position Summary
Why join our team?
Tech Consulting sits within the European Display Office at Samsung. The role of the team is to provide technical excellence to our European colleagues and customers. As a team, Tech Consulting brings new products to market and supports European teams with any new technology providing assistance and training. The team is made up of system consultants, mechanical designers, and engineers and together provide 360 technical services around sales, installation, commissioning, and development of products.
Role and Responsibilities
Your key responsibilities
Reviewing and inspecting installed Samsung displays (LED, Video Wall, Smart Signage)
Work with SIs and End Customer with the goal to get acceptance protocols signed
Support the SIs to conduct corrective works on site to achieve maximum customer satisfaction
Use calibration tools for LED and LCD displays efficiently
Troubleshooting after the installation
Analysing failures and product issues after an installation, preparing reports for local CS and HQ CS teams who will finally support the customer
Communicate with local CS teams product planning in HQ about issues and support the solution finding process
What we need for this role!
To be successful, you will possess the following skills and attributes:
Applicants for this role are professionals (5+ years of experience with Digital Signage / LED Signage) with a proven record of success in the AV industry.
Application engineering experience in the AV industry, especially LED Displays
Customer Service experience in a similar role, but different industry
Project management competencies gained during AV projects, ideally display roll-outs
Deep understanding of the challenges of installations of Outdoor and Indoor displays in different environments and installation scenarios such as building facades, public spaces, or passenger terminals
Engineering skills in the field of electrical design or mechanical design are an advantage
Conceptual understanding for ventilation needs for Displays in Outdoor environments
Advanced understanding of LED Display control systems and calibration methods
Experience in technical customer service roles
Great communication skills allowing you to participate and host technical meetings with customers and Samsung system integrators
Worked successfully in different countries across Europe
The ability to work with a limited amount of supervision
Willingness to travel in Europe on a regular basis, 70% travel time
What does success look like!
As a Samsung Commissioning Engineer, you are passionate about Samsung’s Display products and customer support. Your contribution will have a high impact on the success of Samsung.
You are open-minded and a restless learner, looking for a new challenge.
Willingness to work in a dynamic work environment
Being a great teammate who likes to work with professionals understanding and benefitting from the support of the team around you
Flexibility to adapt to challenges of a fast-growing market
Within 6 months you will have demonstrated the ability to learn systems and act on that knowledge
The interview process
It will be a four-step interview process, first with a recruiter, 2nd with the department & HQ, 3rd with the department leadership, 4th potentially with HQ
The first meeting will be with Paul Maloney and Carlos Verez
Product Information can be found on Samsung.com
Where appropriate we may request a technical task or presentation to help us assess ability
Further we will include the European Customer Service Organization (ECSO) in the process
Skills and Qualifications
Benefits of working at Samsung include
Hybrid working – 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Pension contribution
Three volunteering days each year
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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