Field Service AI Solution Architect
Apply remote type Office - Flexible locations United Kingdom - London time type Full time posted on Posted 30+ Days Ago job requisition id JR270476
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Location: UK; London office flex
Position Description
The ‘AI for Field Service’ Team consists of Architects who hold a deep understanding of Mobile Workforce Management, digital transformation and automation processes. The Solution Architect is a key player in the team’s back office and customer-interfacing activities. The Solution Architect’s main role is to review and analyze the outcome of real life scenarios, translate it into actionable business insights, clearly communicate these to customers, and finally identify areas for improvement using various AI capabilities. Towards this aim, the Architect uses AI, automation and optimization strategies to drive innovation and continuous improvement in the field service delivery.
Main Responsibilities
Collaborate with and guide the customer and implementation teams to conceptualize, design and effectively implement AI solutions for field service scenarios
Act as a liaison between customer and technical teams, translating business requirements into technical specifications
Define customer’s Key Performance Indicators, collaborating with operational managers while leading business workshops
Design and conduct simulation experiments and find best fitting optimization techniques to align with customers’ defined Key Performance Indicators
Use advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals
Analyze customers’ data using dedicated tools to identify and address operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations
Facilitate clear communication with relevant teams regarding project risks and issue resolution
Support user acceptance testing and handle end to end issue resolution cycle
Drive innovation by advancing the practice's expertise through the creation of knowledge bases and methodologies.
Minimal Required Skills & Experience
Bachelor's degree relevant to the role such as Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
Certification in Salesforce Admin, and Service Cloud
Experience in designing and implementing Salesforce solutions using Flows
3 or more years of experience in customer facing, leading roles in global organizations
3 or more years of experience in business analysis roles such as requirements and processes analysis.
3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data.
Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing priorities
Ability to travel, as the job requires (estimated at 20-30%)
Following skills/experience will be considered as an added advantage:
Experience in the Field service industry will be regarded a significant advantage
Experience with Generative AI based tools
Certification in Salesforce Field Service and AI
Familiarity with the service industry, scheduling, or logistics
Benefits & perks
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
Extraordinary enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit
https://www.salesforcebenefits.com/
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Location: UK; London office flex
Position Description
The ‘AI for Field Service’ Team consists of Architects who hold a deep understanding of Mobile Workforce Management, digital transformation and automation processes. The Solution Architect is a key player in the team’s back office and customer-interfacing activities. The Solution Architect’s main role is to review and analyze the outcome of real life scenarios, translate it into actionable business insights, clearly communicate these to customers, and finally identify areas for improvement using various AI capabilities. Towards this aim, the Architect uses AI, automation and optimization strategies to drive innovation and continuous improvement in the field service delivery.
Main Responsibilities
Collaborate with and guide the customer and implementation teams to conceptualize, design and effectively implement AI solutions for field service scenarios
Act as a liaison between customer and technical teams, translating business requirements into technical specifications
Define customer’s Key Performance Indicators, collaborating with operational managers while leading business workshops
Design and conduct simulation experiments and find best fitting optimization techniques to align with customers’ defined Key Performance Indicators
Use advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals
Analyze customers’ data using dedicated tools to identify and address operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations
Facilitate clear communication with relevant teams regarding project risks and issue resolution
Support user acceptance testing and handle end to end issue resolution cycle
Drive innovation by advancing the practice's expertise through the creation of knowledge bases and methodologies.
Minimal Required Skills & Experience
Bachelor's degree relevant to the role such as Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
Certification in Salesforce Admin, and Service Cloud
Experience in designing and implementing Salesforce solutions using Flows
3 or more years of experience in customer facing, leading roles in global organizations
3 or more years of experience in business analysis roles such as requirements and processes analysis.
3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data.
Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing priorities
Ability to travel, as the job requires (estimated at 20-30%)
Following skills/experience will be considered as an added advantage:
Experience in the Field service industry will be regarded a significant advantage
Experience with Generative AI based tools
Certification in Salesforce Field Service and AI
Familiarity with the service industry, scheduling, or logistics
Benefits & perks
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
Extraordinary enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit
https://www.salesforcebenefits.com/
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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