The Company:
A world renowned manufacturer of machine tools with a fantastic reputation for customer service. Our client offers exceptional career opportunities for their recruits.
PRIMARY OBJECTIVES:
To install and service units for customers across the UK To ensure the continued satisfaction of Customers
KEY MEASURABLES: To ensure all new installations are completed in time and to specification To ensure all service work is carried out promptly in the month due To deliver outstanding customer service as measured by customer feedback and site audits
KEY RESPONSIBILITIES: To complete services and new installations within customer SLA's To comply at all times with customers' procedures including site inductions, including the use of appropriate PPE To complete a record of all servicing and installations To attend pre-installation surveys with the relevant Area Sales Manager to ensure the feasibility of new installations To ensure the correct equipment is present for all customer visits including arranging the hire of plant where appropriate To take ownership and care of all IT equipment issued and to be proactive in solving any issues To attend training as required and to be proactive regarding self-development To train new technicians as required by the expansion of the business Where appropriate, to pass sales leads onto the sales team To attend services in line with customer requests including work inside and outside normal working hours (evening and weekends) Extensive UK travel will be required for this role including nights away based on the assigned work
SKILLS/QUALIFICATIONS/EXPERIENCE: Previous experience in a Service delivery role is essential Mechanical and Electrical Engineering Full UK Driving Licence
The Candidate:
No previous experience is necessary, just a willingness to work hard. You will be away from home (all expenses paid) frequently working across the UK.
The Package:
£42,000 basic
Company Van
Overtime (normally another £6,000)
Credit Card
Fuel Card
Full Training & Development #J-18808-Ljbffr
A world renowned manufacturer of machine tools with a fantastic reputation for customer service. Our client offers exceptional career opportunities for their recruits.
PRIMARY OBJECTIVES:
To install and service units for customers across the UK To ensure the continued satisfaction of Customers
KEY MEASURABLES: To ensure all new installations are completed in time and to specification To ensure all service work is carried out promptly in the month due To deliver outstanding customer service as measured by customer feedback and site audits
KEY RESPONSIBILITIES: To complete services and new installations within customer SLA's To comply at all times with customers' procedures including site inductions, including the use of appropriate PPE To complete a record of all servicing and installations To attend pre-installation surveys with the relevant Area Sales Manager to ensure the feasibility of new installations To ensure the correct equipment is present for all customer visits including arranging the hire of plant where appropriate To take ownership and care of all IT equipment issued and to be proactive in solving any issues To attend training as required and to be proactive regarding self-development To train new technicians as required by the expansion of the business Where appropriate, to pass sales leads onto the sales team To attend services in line with customer requests including work inside and outside normal working hours (evening and weekends) Extensive UK travel will be required for this role including nights away based on the assigned work
SKILLS/QUALIFICATIONS/EXPERIENCE: Previous experience in a Service delivery role is essential Mechanical and Electrical Engineering Full UK Driving Licence
The Candidate:
No previous experience is necessary, just a willingness to work hard. You will be away from home (all expenses paid) frequently working across the UK.
The Package:
£42,000 basic
Company Van
Overtime (normally another £6,000)
Credit Card
Fuel Card
Full Training & Development #J-18808-Ljbffr
