The primary responsibilities include serving as the main technical resource for TEX products, offering both remote and onsite customer support throughout the UK; providing installation assistance, maintenance, calibration, and repair services for TEX products and other items from the Characterization portfolio as needed; developing technical expertise in TEX products and sharing that knowledge with fellow team members; and ensuring that all service delivery complies with established service standards while meeting key performance indicators (KPIs) and customer satisfaction goals. This position is well-suited for an experienced engineer who has worked with advanced technologies in customer-facing roles and can demonstrate a track record of delivering optimal solutions.
Reporting to:
Team Leader Ideal Location:
Central Midlands (Birmingham, Derby, Nottingham, Leicester) to allow easy access in all directions. This job will be covering the entire UK. Responsibilities: Conducting preventative maintenance and calibration activities in both production and laboratory environments across the UK. Delivering prompt repair services for instruments and systems at customer locations throughout the UK or, if necessary, in the workshop. Providing remote support via telephone, email, or online channels while coordinating with the factory for additional assistance as needed. Assisting with installations as directed by the Sales Department and coordinating with manufacturing sites to ensure timely and effective completion. Managing all external communications and activities through the CRM system. Completing all necessary documentation during maintenance, repair, and installation tasks to comply with Service Department standards. Participating in local or factory-based technical/product training courses as required by business needs and utilizing technical literature, schematics, and manuals to gain full proficiency with the assigned devices within the product range. Requirements: ONC/HNC in Electronics & Electrical Engineering or an equivalent qualification. Relevant experience in the service industry, including field maintenance, repairs, and installations of complex analytical instrumentation. Familiarity with low voltage DC, 230V single-phase, and 400V three-phase systems. Experience with inverters, motors, and high-temperature and pressure systems. Strong troubleshooting and diagnostic skills. Ability to interpret scientific/analytical data and respond appropriately to resolve customer inquiries. Excellent electromechanical aptitude. Proficiency with standard electronic testing equipment. Strong communication skills, both written and verbal, along with technical reporting abilities. Effective organizational and planning skills. IT literate, preferably with experience in CRM systems and a solid understanding of MS Office applications. We offer you: A competitive base salary and benefits package. Comprehensive training and ongoing support to help you excel in your role. Private health insurance. Company pension scheme. Life assurance equivalent to three times your annual salary.
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Team Leader Ideal Location:
Central Midlands (Birmingham, Derby, Nottingham, Leicester) to allow easy access in all directions. This job will be covering the entire UK. Responsibilities: Conducting preventative maintenance and calibration activities in both production and laboratory environments across the UK. Delivering prompt repair services for instruments and systems at customer locations throughout the UK or, if necessary, in the workshop. Providing remote support via telephone, email, or online channels while coordinating with the factory for additional assistance as needed. Assisting with installations as directed by the Sales Department and coordinating with manufacturing sites to ensure timely and effective completion. Managing all external communications and activities through the CRM system. Completing all necessary documentation during maintenance, repair, and installation tasks to comply with Service Department standards. Participating in local or factory-based technical/product training courses as required by business needs and utilizing technical literature, schematics, and manuals to gain full proficiency with the assigned devices within the product range. Requirements: ONC/HNC in Electronics & Electrical Engineering or an equivalent qualification. Relevant experience in the service industry, including field maintenance, repairs, and installations of complex analytical instrumentation. Familiarity with low voltage DC, 230V single-phase, and 400V three-phase systems. Experience with inverters, motors, and high-temperature and pressure systems. Strong troubleshooting and diagnostic skills. Ability to interpret scientific/analytical data and respond appropriately to resolve customer inquiries. Excellent electromechanical aptitude. Proficiency with standard electronic testing equipment. Strong communication skills, both written and verbal, along with technical reporting abilities. Effective organizational and planning skills. IT literate, preferably with experience in CRM systems and a solid understanding of MS Office applications. We offer you: A competitive base salary and benefits package. Comprehensive training and ongoing support to help you excel in your role. Private health insurance. Company pension scheme. Life assurance equivalent to three times your annual salary.
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