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Company : Vaillant Group U.K. Ltd
Location : Scotland-GBR
Country : United Kingdom (GB)
Brand : Vaillant What makes us special
We provide our Service Engineers with state-of-the-art equipment to enable them to have the
best working conditions
available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone)
Work-life-balance
– We offer you the opportunity to start and end your working day on your doorstep.
For your
convenience , any spare parts you need are delivered securely, direct to you.
We offer our employees an
attractive remuneration package , 25 days holiday plus bank holidays and bonus opportunities.
We offer a
generous pension scheme
which enables our employees to have greater financial security when they do retire.
For our employee’s peace of mind, we provide a
death in service benefit
and the option of
subsidised private health care .
What we achieve together
Reporting to the Field Service Manager, you will carry out
Servicing and Repairs
on Vaillant Group brand products.
This role will include
fault finding
on breakdown call outs and system work repairs.
Providing
Customer Service Excellence
at every opportunity.
Working towards KPI’s to
support our Sales
Department.
Following
procedures and processes
set by Field Service and support Field Sales Initiatives.
All activities above will be supported by a well-established team of Operational Support Technicians and training department.
What makes us successful together
Experience in Heat Pump Technologies
and an interest to grow your skills and knowledge to carry out work on any developing future technologies is desirable but training will be provided if required.
The successful candidate will hold
CCN1, HTR1, CENWAT1, LPG, ACS gas certificates
and preferably
live locally
to the area.
Excellent
customer service skills
are required.
A high level of
technical knowledge
of the domestic gas range of group products and have effective communications and IT skills.
An extremely
flexible and adaptable approach
is required to ensure our customer’s expectations are exceeded.
This position requires a
highly motivated
individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
Your Contact: Amanda Smith +44 7734 985 093
We care about our planet and aim to work carbon-neutrally; for this reason, we can only accept online applications. Let's save the environment together and eliminate paper applications.
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