My Client in Luaghten East Sussex is looking for a
Field Service Engineer .
Role and Responsibilities
Tasks include: Providing technical support and advice to My Client customers, distributors and colleagues via our telephone helpdesk, service email and site visits. Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory. Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets. Complete service reports for all jobs, noting the work done and highlighting issues for further action. Timely escalation of cases, when necessary. Occasional support of design and development through product testing. Occasional building of instruments in accordance with Turnaround Time targets. Maintain databases on customer service in order to produce reports on KPI's such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc. Promoting sales of contracts and service parts. Occasional attendance at trade shows. Installation of our Cryo Transfer systems and other related products. Training of customers in the use of our equipment. Travel within the UK and internationally as required. Qualifications and Education Requirements
Significant, demonstrable experience in a relevant occupation, or HNC/HND in a mechanical or electrical subject. A full, UK driving licence. Good colour perception, ability to pass colour perception test. Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites. Required Experience and Skills
The successful candidate will have: Manual dexterity combined with ability to use hand and power tools. Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings. Ability to follow circuit diagrams to build instrument point-to-point wiring looms from single cables to form looms and tie-wrap. Ability to prepare cables, fit sleeve and solder and or crimp joints. Ability to connect and operate pressurised gas bottles. Ability to use electrical test equipment, including multi-meters. Ability to use mechanical test measurement instruments including micrometres and Vernier gauges. Ability to fit, test and commission complete systems involving medium to high vacuum levels. Pay:
up to £35,000 PA If you are interested in this role please Apply with an up to date CV.
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Field Service Engineer .
Role and Responsibilities
Tasks include: Providing technical support and advice to My Client customers, distributors and colleagues via our telephone helpdesk, service email and site visits. Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory. Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets. Complete service reports for all jobs, noting the work done and highlighting issues for further action. Timely escalation of cases, when necessary. Occasional support of design and development through product testing. Occasional building of instruments in accordance with Turnaround Time targets. Maintain databases on customer service in order to produce reports on KPI's such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc. Promoting sales of contracts and service parts. Occasional attendance at trade shows. Installation of our Cryo Transfer systems and other related products. Training of customers in the use of our equipment. Travel within the UK and internationally as required. Qualifications and Education Requirements
Significant, demonstrable experience in a relevant occupation, or HNC/HND in a mechanical or electrical subject. A full, UK driving licence. Good colour perception, ability to pass colour perception test. Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites. Required Experience and Skills
The successful candidate will have: Manual dexterity combined with ability to use hand and power tools. Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings. Ability to follow circuit diagrams to build instrument point-to-point wiring looms from single cables to form looms and tie-wrap. Ability to prepare cables, fit sleeve and solder and or crimp joints. Ability to connect and operate pressurised gas bottles. Ability to use electrical test equipment, including multi-meters. Ability to use mechanical test measurement instruments including micrometres and Vernier gauges. Ability to fit, test and commission complete systems involving medium to high vacuum levels. Pay:
up to £35,000 PA If you are interested in this role please Apply with an up to date CV.
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