Field Service Engineer

Field Based Service Engineer for technologically advanced WCs and bathroom equipment. Covering the South East area from Kent to Hampshire. Attractive Salary, Company Van, 6% Bonus, 22 days holiday plus bank holidays, and 3 extra days depending on how Christmas falls, totaling 33 days. Service Engineer Profile Our service engineers provide essential hands-on support on all products, especially our range of technologically advanced WCs. The Service Engineer will deliver professional onsite repairs, fault finding, and user training for both domestic and commercial customers. Some customers are in the care sector, so patience and empathy are key to delivering outstanding customer service. An ideal candidate will have experience in field-based equipment repair and be a logical problem-solver. An understanding of bathroom products and plumbing is advantageous, but we will accept applications from candidates who have repaired equipment or other types of machinery previously. Full training is provided. Comfortable working with end-users and different trades. Committed to delivering exceptional customer service. Due to the nature of our customer base, an advanced DBS check will be performed on the successful candidate. Key Tasks and Responsibilities Carry out service, repair, and training on the full range of bathroom equipment and products. Investigate and diagnose reported faults, resolving malfunctions on the range of AquaClean (Electronic) WCs. Arrange site visits with end-users at their properties for service purposes or user training. Organise and manage your own diary efficiently. Process all appropriate paperwork to a high standard, completing job reports and sending them back to the office for processing. Maintain your service equipment and stock in your van. Communicate with customers at various levels, from B2B to B2C, when onsite. Handle onsite payments for chargeable work. Take ownership and resolve queries in a timely manner. Keep accurate records of discussions or correspondence with customers. Escalate issues to the Senior Service Engineer for resolution when required. Provide technical product information in a timely manner. Add value throughout the team and organisation.

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