Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Field Service Engineer
Job Title:
Field Service Engineer
Reporting to:
Field Service Supervisor
Salary:
£27,000 - £28,000
Based:
From home – covering Bristol area
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of innovative furniture solutions.
Job summary:
To perform as a member of the Field Service Team, visiting customer premises within the designated geographical region. The role involves achieving servicing, repairs, inspections, and other reasonable tasks upon request.
Key accountabilities:
Deliver excellent customer experience
Attend sites as required and in order of the schedule provided
Carry out annual servicing of all products
Fulfil repairs with stock from the vehicle
Document repairs or replacements and take images as required
Conduct inspections as requested
Maintain company equipment including the vehicle to required standards
Complete a Kanban form weekly with required parts and submit if none are required
Receive stock at home address as per contract
Load stock onto the vehicle after delivery
Maintain adequate stock on the vehicle to fulfil the role
Manage maintenance work to ensure it is kept to a minimum
Maintain accurate paperwork via laptop including time sheets and job sheets
Work with the scheduling department to deliver an efficient work schedule
Report any ideas to improve the efficiency of the schedule
Work with the scheduling team to achieve monthly shipment goals
Follow departmental and company processes and procedures
Cover for other team members when required
Work with service sales and RSMs to identify leads
Contribute to building relationships with other areas of the business
Experience required:
Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus)
Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture
Excellent troubleshooting skills with the ability to diagnose and resolve issues quickly
Strong communication and interpersonal skills, with a customer-focused attitude
Ability to explain technical details to non-technical customers clearly
The role involves manual handling and assembly of furniture, requiring physical strength and stamina
Strong attention to detail when assembling products or diagnosing issues
A valid driver’s license is required for travel to customer sites
Experience in a service engineer or field technician role
Previous experience in furniture manufacturing or installation is an advantage
Package and further details:
Engineers typically work alone; however, there may be a need for 2-man jobs
Normal travel up to 2 hours to jobs depending on the area
For jobs over 2 hours away, accommodation and meals are provided
Salary: £27,000 - £28,000
Hours: 42 hours – normally between 7am – 6pm
Overtime: paid at time and a half
Petrol Allowance: All fuel is paid/issued with a fuel card
Van provided
Package: 20 days holiday plus statutory holidays, rising to 25 days plus statutory holidays after 3 years
Pension scheme: 3% employer contribution after 3 months
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Job Title:
Field Service Engineer
Reporting to:
Field Service Supervisor
Salary:
£27,000 - £28,000
Based:
From home – covering Bristol area
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of innovative furniture solutions.
Job summary:
To perform as a member of the Field Service Team, visiting customer premises within the designated geographical region. The role involves achieving servicing, repairs, inspections, and other reasonable tasks upon request.
Key accountabilities:
Deliver excellent customer experience
Attend sites as required and in order of the schedule provided
Carry out annual servicing of all products
Fulfil repairs with stock from the vehicle
Document repairs or replacements and take images as required
Conduct inspections as requested
Maintain company equipment including the vehicle to required standards
Complete a Kanban form weekly with required parts and submit if none are required
Receive stock at home address as per contract
Load stock onto the vehicle after delivery
Maintain adequate stock on the vehicle to fulfil the role
Manage maintenance work to ensure it is kept to a minimum
Maintain accurate paperwork via laptop including time sheets and job sheets
Work with the scheduling department to deliver an efficient work schedule
Report any ideas to improve the efficiency of the schedule
Work with the scheduling team to achieve monthly shipment goals
Follow departmental and company processes and procedures
Cover for other team members when required
Work with service sales and RSMs to identify leads
Contribute to building relationships with other areas of the business
Experience required:
Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus)
Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture
Excellent troubleshooting skills with the ability to diagnose and resolve issues quickly
Strong communication and interpersonal skills, with a customer-focused attitude
Ability to explain technical details to non-technical customers clearly
The role involves manual handling and assembly of furniture, requiring physical strength and stamina
Strong attention to detail when assembling products or diagnosing issues
A valid driver’s license is required for travel to customer sites
Experience in a service engineer or field technician role
Previous experience in furniture manufacturing or installation is an advantage
Package and further details:
Engineers typically work alone; however, there may be a need for 2-man jobs
Normal travel up to 2 hours to jobs depending on the area
For jobs over 2 hours away, accommodation and meals are provided
Salary: £27,000 - £28,000
Hours: 42 hours – normally between 7am – 6pm
Overtime: paid at time and a half
Petrol Allowance: All fuel is paid/issued with a fuel card
Van provided
Package: 20 days holiday plus statutory holidays, rising to 25 days plus statutory holidays after 3 years
Pension scheme: 3% employer contribution after 3 months
#J-18808-Ljbffr
