Field Service Engineer

Territory: Stevenage, Luton, Slough & M25 Corridor Do you want to work for a global manufacturer of life science laboratory automation technology that is used to accelerate groundbreaking scientific research & discovery? Are you already a Field Service Engineer with an electro-mechanical background and experience servicing either Life Science, Laboratory Automation, Biotech or Medical Device equipment? This is a newly created role due to exponential growth in 2024. If you are an experienced Field Service Engineer and motivated to make an exciting career move, then continue reading and apply today! The responsibilities of the Field Service Engineer - Laboratory Automation: As a Laboratory Automation Field Service Engineer your key objective will be to perform instrument installation, application set-up, maintenance, trouble shooting, repairs and other service support activities as required Solve customer problems, ensure maximum availability and functionality of the instruments Interact with Customers, Sales, and Field Automation Specialists to resolve problems, offer advice and provide solutions in a timely & cost-efficient manner Provide support throughout Europe when required Plan, Maintain and Perform customer training courses across the territory Escalate and resolve issues regarding customer complaints, exceeding deadlines, and other critical occurrences Support the automation sales specialist with their sales efforts, product demonstrations and trade shows The requirements of the Field Service Engineer - Laboratory Automation: 2 or more years of experience as a Field Service Engineer servicing complex equipment in either the Life Sciences, Biotechnology, Chromatography/Mass Spectrometry, Medical Devices, Clinical Diagnostics, or related sectors A relevant qualification such as an HNC/HND/NVQ/City & Guilds or BSc/BEng in an Electronics/Electrical Engineering or Electro-Mechanical field Self-motivated and enthusiastic with excellent interpersonal & problem-solving skills, and you will enjoy working independently as well as part of a long standing & successful UK & wider European automation service team Hold a full UK driving licence & valid UK passport with the ability to stay away from home when required and travel internationally Salary & Benefits: Attractive & Negotiable Base Salary DOE Up to 20% bonus! Fully Expensed Hybrid or Electric Company Car Fuel Card Private Pension (Up to 8% Employer Contribution) Daily Lunch Allowance + Business Expenses Private Healthcare (including Dental & Eye Care) 4x Death in Service Perk Box 25 Days Holiday + 8 Bank Holidays Mobile + Laptop

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