Field Service Engineer – South East

The Role – Field Service Engineer (London and South East) The primary purpose of this role is to sustain good customer relationships and provide a variety of technical operating and service advice to customers located throughout predominately London and the South East. Main Tasks / Responsibilities: Your main duties will comprise, but are not limited to: Ensure that Health & Safety procedures are promoted and adhered to in accordance with company requirements and current legislation. Maintain a clean working environment, taking responsibility for personal housekeeping, van, tools, and equipment. Maintenance, repair, troubleshooting of products. To provide emergency call-out cover within defined area of responsibility and attend breakdowns as required. Maintain on-line work diary liaising with both Service Control and customers to ensure any changes to the diary, work patterns or customer data are managed efficiently and effectively. Complete all Job documentation in a timely manner, ensuring correct allocation of labour and parts used and correct write-up of associated paperwork. Ensure internal and external warranty claims are processed on a timely basis and in line with company procedures. To follow and always promote best practice and work to ‘Right-first-time’ standards of workmanship to minimise repeat repairs and vehicle down-time. Component and spare parts damage assessment. In liaison with internal Departments, ensure all parts returns are documented and returned in a timely manner in accordance with agreed company procedure. Ensure all processes and documentation meet and maintain ready for ISO standards of accreditation. Spare parts technical advice for the customer. The introduction of new cranes and components. You work from home and travel around the UK. Skills / (preferred) previous experience: Associate/Technical degree or equivalent with a minimum of 3-5 years related experience. You are Customer service driven and promote Customer Service Excellence. Good mechanical skills with solid understanding of electrical and hydraulic systems. The willingness to learn and ability to work well within a diverse environment. Self-motivated, well organised with good interpersonal skills. Recognise and value the importance of diversity of thought and each person’s unique contribution to the team, regardless of their background. Treat all individuals with dignity and respect. Good computer skills. Clean drivers licence. Overnight stays required. The Package Salary £47,000 - £50,000 depending on experience. Monday to Friday: 8:00am – 4:30pm (Saturday paid at time and a half, Sunday’s paid at double time). Van, laptop and mobile phone provided. Fuel card and credit card provided. Health insurance. Pension scheme with 5% company contribution. Bonuses – company and individual this will be paid at 6.5% of your annual salary.

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