Key Responsibilities -
Provide front line technical support (Project a positive and professional manner and attitude at all times)
Carry out maintenance, repairs and diagnostic activities
Provide pro-active solutions for improved productivity (Energetic, dynamic and positive approach to challenging situations)
Ensure Health, safety and welfare is a priority at all times
Electrical & Mechanical (Mechatronic) fault finding
To attend training establishments/on the job training as necessary (Have sufficient abilities to carry out demands effectively above present skills level)
Customer satisfaction
Liaise with Service Team Leader and Service Support Engineer on all issues and work progress
Comply with and monitor Health and Safety requirements to eliminate or reduce risks.
Provide support in-house by responding to issues over the telephone, email or online maintaining a detailed report of the requests and processes.
Carry out in-depth maintenance processes on time with a “right first time” culture.
Promote after sales services and identify areas of work using technical awareness on-site.
Provide detailed written reports of all activities to the Service Team Leader
Adhere to all Health & Safety regulations at all times
Work safely using correct PPE for all duties.
Maintain high level customer satisfaction.
Ability to travel worldwide at short notice (UK Passport and Full driving licence required)
To be self-motivated and have the ability to prioritise workloads within the time frame given.
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