Field Service Lead
Location:
Redditch, UK (International travel up to 50%) Job Type:
Full-time, Permanent Benefits: 25 days holiday + 8 bank holidays (option to buy 5 more) 7% employer pension contribution Westfield Health cover & Employee Assistance Program Death in Service (4x salary) Cycle & Electric Car Scheme (eligibility applies) 10% salary in shares after 1 year Costco membership option Enhanced maternity & paternity policies About the Role We're seeking a
Field Service Lead
to act as the first point of contact for in-field technical support, ensuring quick and effective issue resolution. You'll work closely with customers, service partners, and internal teams, conducting
on-site investigations , coordinating repairs, and improving service processes. This role is key to enhancing
aftersales support
in the growing
vehicle electrification sector , with strong career development opportunities. Key Responsibilities Technical Support & Troubleshooting
- Investigate and diagnose issues with eCompressor systems, conducting
on-site inspections and limited repairs
to minimise downtime. Customer & Service Network Support
- Work with OEMs and service centers to ensure
timely, effective solutions , offering
technical guidance and training
where needed. Issue Tracking & Coordination
- Maintain detailed records of in-field issues, warranty claims, and service activities, ensuring efficient tracking and resolution. Process Improvement & Compliance
- Support the development of service procedures, ensuring compliance with
best practices and quality standards . Collaboration & Feedback
- Act as the
voice of the customer , providing feedback to engineering and product teams to drive continuous improvement. Requirements HNC/HND or equivalent in a technical field (electrical/mechanical focus beneficial) Experience in
field service
supporting
electro-mechanical systems Strong
problem-solving, communication, and report-writing skills Process-driven, organised, and adaptable to a
fast-paced environment Desirable Background in
automotive supply chains, vehicle mechanics, or quality processes
(8D, APQP, PPAP) Experience in
vehicle mechanics, electronics, or compressor systems
#J-18808-Ljbffr
Redditch, UK (International travel up to 50%) Job Type:
Full-time, Permanent Benefits: 25 days holiday + 8 bank holidays (option to buy 5 more) 7% employer pension contribution Westfield Health cover & Employee Assistance Program Death in Service (4x salary) Cycle & Electric Car Scheme (eligibility applies) 10% salary in shares after 1 year Costco membership option Enhanced maternity & paternity policies About the Role We're seeking a
Field Service Lead
to act as the first point of contact for in-field technical support, ensuring quick and effective issue resolution. You'll work closely with customers, service partners, and internal teams, conducting
on-site investigations , coordinating repairs, and improving service processes. This role is key to enhancing
aftersales support
in the growing
vehicle electrification sector , with strong career development opportunities. Key Responsibilities Technical Support & Troubleshooting
- Investigate and diagnose issues with eCompressor systems, conducting
on-site inspections and limited repairs
to minimise downtime. Customer & Service Network Support
- Work with OEMs and service centers to ensure
timely, effective solutions , offering
technical guidance and training
where needed. Issue Tracking & Coordination
- Maintain detailed records of in-field issues, warranty claims, and service activities, ensuring efficient tracking and resolution. Process Improvement & Compliance
- Support the development of service procedures, ensuring compliance with
best practices and quality standards . Collaboration & Feedback
- Act as the
voice of the customer , providing feedback to engineering and product teams to drive continuous improvement. Requirements HNC/HND or equivalent in a technical field (electrical/mechanical focus beneficial) Experience in
field service
supporting
electro-mechanical systems Strong
problem-solving, communication, and report-writing skills Process-driven, organised, and adaptable to a
fast-paced environment Desirable Background in
automotive supply chains, vehicle mechanics, or quality processes
(8D, APQP, PPAP) Experience in
vehicle mechanics, electronics, or compressor systems
#J-18808-Ljbffr
