Are you a skilled engineer with management experience looking to join a growing business that provides a high level of autonomy and opportunity to succeed?
Impact Recruitment is currently recruiting for a
Field Service Manager
to work with a well-established, family-run business. The company began over 20 years ago and is a trusted leader in the materials handling equipment industry.
Position Details:
Position:
Field Service Manager Location:
Brackley Hours:
Monday-Friday 8am-5pm Contract Type:
Full-Time Permanent Pay:
£55,000 - £65,000 (DOE)
Responsibilities and Duties:
Manage an efficient and profitable field service operation that can be scaled as the business grows. Lead and manage the office and field teams to achieve required performance levels. Fully accountable for team performance and HR responsibilities including hiring and firing. Oversee daily scheduling and invoice operations. Use your experience to coach best practices and promote efficient operations. Act as the main point of contact for customer technical support, diagnosing, documenting, and resolving issues. Collaborate with lead engineers and suppliers for technical support. Spend routine scheduled time in the field to assist engineers and build strong relationships. Provide occasional emergency cover when necessary. Monitor spare parts availability for engineers and manage van stock to maximize first fix rates. Promote the company’s service offering and work with engineers to encourage and incentivize them. Take ownership of customer relationships and ensure customer satisfaction with our service offering.
Qualifications and Skills:
Ideally have a qualification in an electrical and mechanical field. MUST have previous experience as a Field Service Engineer. MUST have managed a team of engineers, at least at a supervisor level. MUST have a proven ability to meet goals, with a demonstrable record of achievement in field service metrics. Evidence of relevant education and training. Electrical and mechanical product knowledge. Proficiency in effective communication, both with your team and customers. Full UK driving license.
Benefits:
Company car provided. Laptop and phone provided. Opportunity for progression into a potential Head of Service role managing Regional Service Managers. Participation in team and company gamification programs.
If you are a motivated, results-driven individual with a strong background in engineering who enjoys a hands-on management role, please apply with an up-to-date CV. Impact is working on behalf of a client. If you do not hear back within 72 hours of your application, please assume you have been unsuccessful.
#J-18808-Ljbffr
Impact Recruitment is currently recruiting for a
Field Service Manager
to work with a well-established, family-run business. The company began over 20 years ago and is a trusted leader in the materials handling equipment industry.
Position Details:
Position:
Field Service Manager Location:
Brackley Hours:
Monday-Friday 8am-5pm Contract Type:
Full-Time Permanent Pay:
£55,000 - £65,000 (DOE)
Responsibilities and Duties:
Manage an efficient and profitable field service operation that can be scaled as the business grows. Lead and manage the office and field teams to achieve required performance levels. Fully accountable for team performance and HR responsibilities including hiring and firing. Oversee daily scheduling and invoice operations. Use your experience to coach best practices and promote efficient operations. Act as the main point of contact for customer technical support, diagnosing, documenting, and resolving issues. Collaborate with lead engineers and suppliers for technical support. Spend routine scheduled time in the field to assist engineers and build strong relationships. Provide occasional emergency cover when necessary. Monitor spare parts availability for engineers and manage van stock to maximize first fix rates. Promote the company’s service offering and work with engineers to encourage and incentivize them. Take ownership of customer relationships and ensure customer satisfaction with our service offering.
Qualifications and Skills:
Ideally have a qualification in an electrical and mechanical field. MUST have previous experience as a Field Service Engineer. MUST have managed a team of engineers, at least at a supervisor level. MUST have a proven ability to meet goals, with a demonstrable record of achievement in field service metrics. Evidence of relevant education and training. Electrical and mechanical product knowledge. Proficiency in effective communication, both with your team and customers. Full UK driving license.
Benefits:
Company car provided. Laptop and phone provided. Opportunity for progression into a potential Head of Service role managing Regional Service Managers. Participation in team and company gamification programs.
If you are a motivated, results-driven individual with a strong background in engineering who enjoys a hands-on management role, please apply with an up-to-date CV. Impact is working on behalf of a client. If you do not hear back within 72 hours of your application, please assume you have been unsuccessful.
#J-18808-Ljbffr
