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Field Service Representative
Apply remote type Remote locations United Kingdom (Remote) time type Full time posted on Posted 2 Days Ago job requisition id R0019147 About us At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry. Are you a proactive problem-solver with a knack for building strong relationships and delivering exceptional service? Diversey is seeking a
Field Service Technician
to join our dynamic team. In this role, you’ll support our mission to provide high levels of service to customers by installing, maintaining, and repairing dispensing and dosing equipment, while delivering top-notch training and on-site support to ensure effective use of our innovative chemicals and equipment. What You’ll Be Doing As a Field Service Technician, you’ll be covering
North West
and
North Wales
areas. You’ll play a pivotal role in supporting our customers and ensuring their satisfaction. Your responsibilities will include: Service Excellence : Delivering support to key strategic and national accounts, adhering to service plans, and maintaining exceptional standards. Hands-On Tasks : Conducting installations and preventative maintenance. Leading technical training sessions and audits. Monitoring product performance and identifying opportunities for improvement. Minimizing downtime with remote diagnostics and tools. Collaboration : Working closely with National and Internal Account Teams to align on objectives and customer goals. Customer Insights : Identifying opportunities for upselling and cross-selling, and sharing valuable insights with the sales team. Detailed Reporting : Keeping accurate records of activities using Salesforce to ensure seamless communication and reporting. To excel in this role, you’ll need: Competencies : Strong communication and listening skills. Problem-solving ability and attention to detail. A proactive mindset and willingness to embrace continuous development. Confidence in working autonomously and collaboratively with a sales team. Skills & Experience : Proven experience in customer service, site maintenance, and delivering excellence. Technical ability and IT literacy (Excel, Salesforce). A background in the cleaning and hygiene industry or related sectors is a plus. A full UK driving license is essential. At Diversey, we have a culture with a focus on diversity, inclusion, well-being, flexibility, and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement are very important to us - we want to make sure that you develop and stay with us for many years. We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us. We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team. Diversey is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.
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Apply remote type Remote locations United Kingdom (Remote) time type Full time posted on Posted 2 Days Ago job requisition id R0019147 About us At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry. Are you a proactive problem-solver with a knack for building strong relationships and delivering exceptional service? Diversey is seeking a
Field Service Technician
to join our dynamic team. In this role, you’ll support our mission to provide high levels of service to customers by installing, maintaining, and repairing dispensing and dosing equipment, while delivering top-notch training and on-site support to ensure effective use of our innovative chemicals and equipment. What You’ll Be Doing As a Field Service Technician, you’ll be covering
North West
and
North Wales
areas. You’ll play a pivotal role in supporting our customers and ensuring their satisfaction. Your responsibilities will include: Service Excellence : Delivering support to key strategic and national accounts, adhering to service plans, and maintaining exceptional standards. Hands-On Tasks : Conducting installations and preventative maintenance. Leading technical training sessions and audits. Monitoring product performance and identifying opportunities for improvement. Minimizing downtime with remote diagnostics and tools. Collaboration : Working closely with National and Internal Account Teams to align on objectives and customer goals. Customer Insights : Identifying opportunities for upselling and cross-selling, and sharing valuable insights with the sales team. Detailed Reporting : Keeping accurate records of activities using Salesforce to ensure seamless communication and reporting. To excel in this role, you’ll need: Competencies : Strong communication and listening skills. Problem-solving ability and attention to detail. A proactive mindset and willingness to embrace continuous development. Confidence in working autonomously and collaboratively with a sales team. Skills & Experience : Proven experience in customer service, site maintenance, and delivering excellence. Technical ability and IT literacy (Excel, Salesforce). A background in the cleaning and hygiene industry or related sectors is a plus. A full UK driving license is essential. At Diversey, we have a culture with a focus on diversity, inclusion, well-being, flexibility, and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement are very important to us - we want to make sure that you develop and stay with us for many years. We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us. We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team. Diversey is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.
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