Field Support:
Support the safe installation, commissioning, troubleshooting, and maintenance of Invinity's products in the field, working hands-on with energy storage system components such as electrochemical cells, inverters, and control systems. Prioritize a "zero-harm" approach to all field activities, adhering to rigorous safety protocols and documented procedures. Technical Troubleshooting:
Diagnose, repair, and replace key electrochemical, electrical, and control system components. Provide remote technical support as needed, using diagnostic tools to anticipate and prevent future issues. Customer Engagement:
Build and maintain strong relationships with customers, offering clear and professional communication for all project updates and troubleshooting activities. Provide customer training on system operation, maintenance, and safety protocols. Documentation & Reporting:
Keep detailed and accurate records, contributing insights that drive improvement. Inventory & Tool Management:
Maintain field service tools, spare parts, and equipment, ensuring readiness and reliability for on-site tasks. Take responsibility for accurate inventory management on field assignments. System Monitoring:
Use Invinity's remote monitoring platform to track system performance and address any identified issues promptly. Health, Safety & Equipment Compliance:
Adhere to all safety standards, and participate in regular training. Must be capable of identifying and mitigating hazards in field environments. Requirements
Experience:
Minimum 3 years of experience in a Field Service environment with a focus on electrical, electronics, power electronics, or network communications. Experience in renewable energy, inverters/rectifiers, and energy storage systems is highly preferred. Technical Skills:
Familiarity with communication networks, power electronics, cooling systems, MV equipment, and electrical switchgear is advantageous. Hands-on experience with diagnostic tools like multimeters, thermal imaging, and torque wrenches, and proficiency with Microsoft 365, Jira, and VPNs. Customer Service Skills:
Strong interpersonal and communication skills to support customer interactions and remote technical assistance. Self-Management:
Self-motivated with strong time management and prioritization skills, able to work independently and meet tight deadlines. Physical Demands:
Ability to perform various physical tasks, including standing, kneeling, bending, and lifting up to 50 pounds (heavier lifting may occasionally be required). Comfortable working outdoors in diverse environments. Safety and Compliance:
Health and safety training is required, with certification or knowledge of additional safety standards preferred (e.g., OSHA, forklift operation). Travel Flexibility:
Willing and able to travel frequently to Invinity offices and customer sites in the U.K. and internationally. Travel up to 50-60% may be required, with occasional extended trips up to four weeks. Education / Eligibility:
High school diploma, GED, or equivalent combination of education, training, and experience. Legally eligible to work in the UK, with a valid passport and a clean driving license. We welcome candidates from diverse backgrounds and experiences who are excited about our mission in renewable energy. If you meet most of these qualifications, we encourage you to apply. At Invinity, we support our team members with professional development, certifications, and pathways to grow internally. You'll work in a collaborative environment where learning is part of every project.
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