Field Services Engineer

Field Services Engineer focuses on successfully provide on-site service of audio and visual equipment to our clients.

What the role involves

• Successfully provide on-site service of audio and visual equipment to our clients.
•  Attend all service calls within the client SLA.
•  Ensure the client system performs as required through on-site troubleshooting and.
•  Recommend products that require replacing at clients' sites in order to get their.
•  Provide clear feedback to client satisfaction to allow them to quote clients the first.
• Time around without follow-up needed from you.

Skills and requirements

•  Knowledge of control systems, Q-SYS, Crestron would be an advantage.

Confirmed role details

•  Be available to work outside of normal working hours as required.
•  KPI - Cost per Call.
•  KPI - 1st Time fix.
•  KPI - SLA achievement for tasks.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving