London Hybrid- 2 days per week in our London HQ - Aldgate, E1 and 3 days working remotely.
Our mission:
Two
in
five
people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world.
We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.
Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products, and 350 Goodlordians supporting the mission!
The Opportunity: Managing our overdue debt collection process - this will involve telephone and email conversations to recover debt.
Producing weekly debtors reports outlining actions required for each customer to retrieve debt.
Monthly customer invoicing and reconciling money received against invoices.
Dealing with customer, supplier & internal queries.
What we need from you: Comfortable having challenging conversations with customers about outstanding debt.
Excellent communication skills with the ability to build effective relationships with people - a key part of this role is communicating to all stakeholders, internal & external.
Strong numerical skills (being part of the finance team means this is essential).
Organised and proven ability to prioritise effectively and meet deadlines.
It would be great if you: Have experience working with Excel, Microsoft Office or Google Sheets.
Have been doing similar work in a customer support environment.
What's in it for you: Grow with Goodlord:
your development is important to us, that’s why we are
Great Place to Work - certified . Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
Your well-being matters:
bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.
25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days:
We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
Supporting your family:
we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals.
Our team:
we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics.
What’s next? If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)! A full job spec is available on request. Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact, one of our core
values
is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us! ** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer. Regrettably we are not able to provide sponsorship for this role. No agencies please
- we have tried and trusted partners we would turn to should we require support.
#J-18808-Ljbffr
in
five
people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world.
We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.
Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products, and 350 Goodlordians supporting the mission!
The Opportunity: Managing our overdue debt collection process - this will involve telephone and email conversations to recover debt.
Producing weekly debtors reports outlining actions required for each customer to retrieve debt.
Monthly customer invoicing and reconciling money received against invoices.
Dealing with customer, supplier & internal queries.
What we need from you: Comfortable having challenging conversations with customers about outstanding debt.
Excellent communication skills with the ability to build effective relationships with people - a key part of this role is communicating to all stakeholders, internal & external.
Strong numerical skills (being part of the finance team means this is essential).
Organised and proven ability to prioritise effectively and meet deadlines.
It would be great if you: Have experience working with Excel, Microsoft Office or Google Sheets.
Have been doing similar work in a customer support environment.
What's in it for you: Grow with Goodlord:
your development is important to us, that’s why we are
Great Place to Work - certified . Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
Your well-being matters:
bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.
25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days:
We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
Supporting your family:
we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals.
Our team:
we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics.
What’s next? If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)! A full job spec is available on request. Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact, one of our core
values
is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us! ** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer. Regrettably we are not able to provide sponsorship for this role. No agencies please
- we have tried and trusted partners we would turn to should we require support.
#J-18808-Ljbffr
