An exciting opportunity has become available within our expanding Granite Finance Department. We are looking for a Customer Service Representative who is passionate about delivering an outstanding level of customer service.
If you are self-motivated, have great communication and listening skills and would value the excellent training, friendly working environment and flexible approach to working on offer, then this may be the job for you.
Job Title:
Finance Customer Service Representative Location:
Liverpool, Hybrid Salary:
£24,255 - £25,876 Plus up to £2,000 performance related bonus per annum, once established within your role. Job Type:
Full Time Working hours:
37.5 hours a week between 8:00am and 19:30pm Monday to Saturday on a three-week rolling rota. 1 in 3 Saturdays between the hours of 9.00am and 17.30pm. What you will be doing: Dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. Taking payments from customers who have missed their direct debit payment. Dealing with general customer queries about their monthly direct debit payments. Amending and updating customers details, including changing their direct debit payment dates and bank account details. Setting up Payment Plans and providing support for customers who may require forbearance options. Offering solutions for customers who are in financial difficulty. Sending out documentation to customers. Logging, handling and resolving complaints. Referrals to other departments where applicable. Adherence to FCA compliance procedures at all times. What we’re looking for: A Positive "can do" attitude. Excellent communication and listening skills. The ability to demonstrate empathy and patience when dealing with all customers. Excellent attention to detail. Ability to work in a fast-paced environment. Ability to multi-task and manage time effectively. Excellent customer service skills, incorporating a confident and pleasant telephone manner. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays). Company Sick Pay Scheme. Generous Company Pension Scheme. A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP). Regular Employment Engagement including ongoing competitions with fantastic prizes. All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements.
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Finance Customer Service Representative Location:
Liverpool, Hybrid Salary:
£24,255 - £25,876 Plus up to £2,000 performance related bonus per annum, once established within your role. Job Type:
Full Time Working hours:
37.5 hours a week between 8:00am and 19:30pm Monday to Saturday on a three-week rolling rota. 1 in 3 Saturdays between the hours of 9.00am and 17.30pm. What you will be doing: Dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. Taking payments from customers who have missed their direct debit payment. Dealing with general customer queries about their monthly direct debit payments. Amending and updating customers details, including changing their direct debit payment dates and bank account details. Setting up Payment Plans and providing support for customers who may require forbearance options. Offering solutions for customers who are in financial difficulty. Sending out documentation to customers. Logging, handling and resolving complaints. Referrals to other departments where applicable. Adherence to FCA compliance procedures at all times. What we’re looking for: A Positive "can do" attitude. Excellent communication and listening skills. The ability to demonstrate empathy and patience when dealing with all customers. Excellent attention to detail. Ability to work in a fast-paced environment. Ability to multi-task and manage time effectively. Excellent customer service skills, incorporating a confident and pleasant telephone manner. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays). Company Sick Pay Scheme. Generous Company Pension Scheme. A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP). Regular Employment Engagement including ongoing competitions with fantastic prizes. All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements.
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