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Financial Assessment & Benefits Team Manager
Role Responsibility
An exciting management opportunity has become available within the Financial Assessment and Income Unit as a KR11 Financial Assessment & Benefits Team Manager. It is a full-time 37 hours per week permanent position. The primary location for this role is St Peter House, Broadstairs, although currently involves working from home with some office working as required in Broadstairs. The Financial Assessment Teams conduct Financial Assessments for those people receiving a chargeable service relating to Adult Social Care. The Financial Assessment is a means test that is completed in line with Legislation and the Authority's Charging Policies; the outcome of the Financial Assessment will determine whether a person is required to pay a charge towards the cost of their care. Our Managers must be customer-focused and have the drive and personal resilience to work effectively in an environment of pressure and constant change. As someone who shares our ambition to deliver an excellent quality service, you should be prepared to take on new challenges. Flexible and proactive, with a positive approach, you will be open to new ways of working and keen to provide excellent customer service. You will take an active role in the conception and development of ideas for improvement and demonstrate enthusiasm in every aspect of service delivery. You will lead your team to deliver excellence. You will be expected to be a subject expert within your team and confident in representing the Financial Assessment & Income Unit in a professional manner at all levels of the organisation. You will be pivotal in providing high-quality advice and accurate information by telephone, in writing, and in person. You will be working in a busy target-driven Finance environment. We are looking for the right person who shares our passion to put the customer at the heart of everything we do. We encourage the development of our staff, and this role gives an opportunity for a wide scope of learning. The right behaviours and attitudes are as important to us as the skills you bring to the job. If you want to work in a place where you can represent our values, so we achieve the best for our clients, please apply. For Recruitment Purposes: In order to be shortlisted for this job, please demonstrate in your application how you meet the Person Specification. This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service. Contact Details
For further information regarding this role, please contact: Tracy Isaacs 03000 410817 Tracy.isaacs@kent.gov.uk About the Company
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths, and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work. Please note - if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
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Role Responsibility
An exciting management opportunity has become available within the Financial Assessment and Income Unit as a KR11 Financial Assessment & Benefits Team Manager. It is a full-time 37 hours per week permanent position. The primary location for this role is St Peter House, Broadstairs, although currently involves working from home with some office working as required in Broadstairs. The Financial Assessment Teams conduct Financial Assessments for those people receiving a chargeable service relating to Adult Social Care. The Financial Assessment is a means test that is completed in line with Legislation and the Authority's Charging Policies; the outcome of the Financial Assessment will determine whether a person is required to pay a charge towards the cost of their care. Our Managers must be customer-focused and have the drive and personal resilience to work effectively in an environment of pressure and constant change. As someone who shares our ambition to deliver an excellent quality service, you should be prepared to take on new challenges. Flexible and proactive, with a positive approach, you will be open to new ways of working and keen to provide excellent customer service. You will take an active role in the conception and development of ideas for improvement and demonstrate enthusiasm in every aspect of service delivery. You will lead your team to deliver excellence. You will be expected to be a subject expert within your team and confident in representing the Financial Assessment & Income Unit in a professional manner at all levels of the organisation. You will be pivotal in providing high-quality advice and accurate information by telephone, in writing, and in person. You will be working in a busy target-driven Finance environment. We are looking for the right person who shares our passion to put the customer at the heart of everything we do. We encourage the development of our staff, and this role gives an opportunity for a wide scope of learning. The right behaviours and attitudes are as important to us as the skills you bring to the job. If you want to work in a place where you can represent our values, so we achieve the best for our clients, please apply. For Recruitment Purposes: In order to be shortlisted for this job, please demonstrate in your application how you meet the Person Specification. This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service. Contact Details
For further information regarding this role, please contact: Tracy Isaacs 03000 410817 Tracy.isaacs@kent.gov.uk About the Company
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths, and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work. Please note - if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
#J-18808-Ljbffr
