About The Role
We are looking for a user-focused
First Line IT Service Desk Analyst
to join the IT team at
GSF Car Parts , supporting our team members across retail branches, distribution centres, and head office. As the first point of contact for IT issues, you will play a critical role in ensuring our team members have the tools and support they need to serve our customers effectively. This role provides an excellent opportunity to work in a fast-paced, multi-site environment and grow your IT career with a leading automotive parts distributor. Key Responsibilities
Incident Management:
Be the first point of contact for IT support queries from GSF team members via phone, email, or the ticketing system. Accurately log, prioritize, and categorize incidents and service requests in line with GSF policies and ITIL best practices. Troubleshoot and resolve common IT issues, including hardware, software, and connectivity problems. Escalate unresolved issues to second-line support or external vendors as required.
Service Requests:
Assist with routine IT tasks such as password resets, setting up user accounts, and installing standard software packages. Support GSF employees in accessing core business systems, including MAM, Office 365, and other key platforms.
Communication:
Keep team members informed about the status of their IT issues, ensuring a high level of customer service. Provide clear and friendly guidance to non-technical users.
Documentation:
Maintain accurate records of all incidents and requests in the Service Desk system. Contribute to the creation of a knowledge base to improve first-line resolution rates and empower team members.
Collaboration:
Work closely with the IT team and external vendors to ensure seamless IT operations. Assist with new employee onboarding by setting up laptops, PCs, and accounts. Participate in IT projects, including system upgrades and rollouts, as required.
About You
Essential Skills & Experience
Previous experience in an IT support or customer service role, ideally within a retail or distribution environment. Basic knowledge of Windows operating systems, Office 365, and hardware troubleshooting. Familiarity with IT Service Management (ITSM) tools and ticketing systems. Excellent communication and interpersonal skills, with a customer-first approach. Strong organizational and time-management skills. Desirable Skills & Qualifications
ITIL Foundation certification or equivalent understanding of ITIL principles. Experience with business-critical applications like Manage Engine and distribution/logistics IT systems. Familiarity with Active Directory, networking fundamentals, and remote desktop tools. Knowledge of retail or automotive distribution operations. What’s in it for you?
We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package. Competitive salaries Annual salary reviews every April 28 days holiday (including bank holidays). We also reward Team Members with the chance to earn extra holiday days based on length of service with the company as a way of showing our appreciation for their loyalty. Financial Wellbeing is an important part of taking care of your mental health. With that in mind all our Team Members have access to our financial wellbeing portal provided by Salary Finance. This includes: Personalised loans, advances and share schemes. Peace of mind that if the worst should happen, GSF will look after your loved ones with our Life Assurance scheme which pays out a tax-free lump sum equivalent to *2 x your annual salary. Perks at Work – access to Discounts from 100’s of household names including Asda, Nike & John Lewis. Health & wellbeing tools. Access to our Accelerate programme, where you will be able to gain qualifications that are nationally recognised. This is a Hybrid role 3 days in the office, Saturday work will be required on a rota basis (1 in 6 Weekends). About Us
At GSF Car Parts, our mission is simple… to not only be the go-to partner for garages, suppliers, and the public, but also the top employer of choice - offering exceptional opportunities and career growth. GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. Our branch network is bolstered by an all-star leadership team, all with proven track record of success to give our teams the tools, knowledge and resources they need to serve more customers better than ever before. With plans to invest, scale, and accelerate growth, GSF has the ability to be really different and enhance its market position as it embarks on a new era of expansion and innovation. Adding 60 new branches to our 180-strong network demonstrates our commitment to shaking up the industry and leading our teams in the UK and Ireland to unprecedented success. And that's not all – we're gearing up to unveil a brand-new, world-class, national distribution centre spanning 500,000 square feet. With state-of-the-art technology at our fingertips, it will supercharge our logistics, ramp up service, and enable efficient sourcing from the global supply chain. Now is the perfect moment to become a valued member of the industry's most esteemed current and emerging talent. Join GSF Car Parts, your employer of choice, and let's supercharge your career together. #INDGSF #J-18808-Ljbffr
First Line IT Service Desk Analyst
to join the IT team at
GSF Car Parts , supporting our team members across retail branches, distribution centres, and head office. As the first point of contact for IT issues, you will play a critical role in ensuring our team members have the tools and support they need to serve our customers effectively. This role provides an excellent opportunity to work in a fast-paced, multi-site environment and grow your IT career with a leading automotive parts distributor. Key Responsibilities
Incident Management:
Be the first point of contact for IT support queries from GSF team members via phone, email, or the ticketing system. Accurately log, prioritize, and categorize incidents and service requests in line with GSF policies and ITIL best practices. Troubleshoot and resolve common IT issues, including hardware, software, and connectivity problems. Escalate unresolved issues to second-line support or external vendors as required.
Service Requests:
Assist with routine IT tasks such as password resets, setting up user accounts, and installing standard software packages. Support GSF employees in accessing core business systems, including MAM, Office 365, and other key platforms.
Communication:
Keep team members informed about the status of their IT issues, ensuring a high level of customer service. Provide clear and friendly guidance to non-technical users.
Documentation:
Maintain accurate records of all incidents and requests in the Service Desk system. Contribute to the creation of a knowledge base to improve first-line resolution rates and empower team members.
Collaboration:
Work closely with the IT team and external vendors to ensure seamless IT operations. Assist with new employee onboarding by setting up laptops, PCs, and accounts. Participate in IT projects, including system upgrades and rollouts, as required.
About You
Essential Skills & Experience
Previous experience in an IT support or customer service role, ideally within a retail or distribution environment. Basic knowledge of Windows operating systems, Office 365, and hardware troubleshooting. Familiarity with IT Service Management (ITSM) tools and ticketing systems. Excellent communication and interpersonal skills, with a customer-first approach. Strong organizational and time-management skills. Desirable Skills & Qualifications
ITIL Foundation certification or equivalent understanding of ITIL principles. Experience with business-critical applications like Manage Engine and distribution/logistics IT systems. Familiarity with Active Directory, networking fundamentals, and remote desktop tools. Knowledge of retail or automotive distribution operations. What’s in it for you?
We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package. Competitive salaries Annual salary reviews every April 28 days holiday (including bank holidays). We also reward Team Members with the chance to earn extra holiday days based on length of service with the company as a way of showing our appreciation for their loyalty. Financial Wellbeing is an important part of taking care of your mental health. With that in mind all our Team Members have access to our financial wellbeing portal provided by Salary Finance. This includes: Personalised loans, advances and share schemes. Peace of mind that if the worst should happen, GSF will look after your loved ones with our Life Assurance scheme which pays out a tax-free lump sum equivalent to *2 x your annual salary. Perks at Work – access to Discounts from 100’s of household names including Asda, Nike & John Lewis. Health & wellbeing tools. Access to our Accelerate programme, where you will be able to gain qualifications that are nationally recognised. This is a Hybrid role 3 days in the office, Saturday work will be required on a rota basis (1 in 6 Weekends). About Us
At GSF Car Parts, our mission is simple… to not only be the go-to partner for garages, suppliers, and the public, but also the top employer of choice - offering exceptional opportunities and career growth. GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. Our branch network is bolstered by an all-star leadership team, all with proven track record of success to give our teams the tools, knowledge and resources they need to serve more customers better than ever before. With plans to invest, scale, and accelerate growth, GSF has the ability to be really different and enhance its market position as it embarks on a new era of expansion and innovation. Adding 60 new branches to our 180-strong network demonstrates our commitment to shaking up the industry and leading our teams in the UK and Ireland to unprecedented success. And that's not all – we're gearing up to unveil a brand-new, world-class, national distribution centre spanning 500,000 square feet. With state-of-the-art technology at our fingertips, it will supercharge our logistics, ramp up service, and enable efficient sourcing from the global supply chain. Now is the perfect moment to become a valued member of the industry's most esteemed current and emerging talent. Join GSF Car Parts, your employer of choice, and let's supercharge your career together. #INDGSF #J-18808-Ljbffr
