I'm looking for a couple of top-notch First-Line tech support specialists to join my well-known, market-leading client in Leicester to provide only the very best tech support to end-users, ensuring that any issues are resolved efficiently and only to the highest of standards.
Not only will you deliver outstanding levels of service, but you will play a key role in enhancing service operations, supporting compliance, and ensuring overall customer satisfaction!
You'll bring commercial exposure within 1st Line Support - You'll follow established processes to ensure service quality and overall user satisfaction. You'll also assist in user onboarding and provide guidance to promote self-service and reduce recurring issues.
As an individual, I am looking for a confident, charismatic person who strives to deliver the best level of service at all times.
I'm looking for:
Strong knowledge of ITIL or similar ITSM frameworks (incident, problem, and change management). Familiarity with KPIs, SLAs, and reporting tools to evaluate service performance. Excellent verbal and written communication skills. Good understanding of enterprise IT systems. You'll be happy to work on-site at their Leicester HQ, and you'll receive up to 27k plus benefits and access to ongoing training and career growth opportunities. Call me on (phone number removed) for immediate consideration.
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Strong knowledge of ITIL or similar ITSM frameworks (incident, problem, and change management). Familiarity with KPIs, SLAs, and reporting tools to evaluate service performance. Excellent verbal and written communication skills. Good understanding of enterprise IT systems. You'll be happy to work on-site at their Leicester HQ, and you'll receive up to 27k plus benefits and access to ongoing training and career growth opportunities. Call me on (phone number removed) for immediate consideration.
#J-18808-Ljbffr
