Social network you want to login/join with:
Fixed Term Account Manager - John Lewis High Wycombe, High Wycombe
Client:
CHANEL Location:
High Wycombe, United Kingdom EU work permit required:
Yes Job Reference:
33ab4292ce04 Job Views:
52 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Fixed Term Account Manager Location: John Lewis High Wycombe Contract:
Fixed Term/MAT Cover until August 2025, 37.5 hours/weekly, any 5 out of 7 days CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations. JOB PURPOSE In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team. KEY RESPONSIBILITIES Leading the team: Guide their team towards achieving results and developing individual talents Create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable Business developer: Build CHANEL’s portfolio of clients through data capture in line with the brand expectation Develop business initiatives in line with the brand vision and strategy Responsible for staff rotas including day-to-day operational zoning Communicate retail and collateral stock needs to all necessary parties Provide feedback and reporting to line manager Experience creator: Lead by example on the selling floor by creating tailor-made, personalised client experiences Consider the omni-channel journey as a whole Facilitate the resolution of client service complaints Ensure team has tools/training to provide a CHANEL client experience Ensure visual merchandising guidelines are adhered to throughout the counter CHANEL Ambassador: Has a solid knowledge of the brand, its heritage and know-how Implement all training received and be pro-active in self-learning Implement and ensure respect of the uniform and grooming guidelines at all times SKILL SETS Leadership and Management skills: Strategic thinker: Analytical and systemic Relationship-focused: Collaborative, partnering and influencing skills Ability to develop and empower people Performance minded and decisive Posture and communication skills Curious, personal agility, continuous learner Self-awareness, self-confidence, and self-control/stress management Enthusiasm, energy and motivation Trustworthy with integrity/ethics Benefits at CHANEL: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers Mental Wellbeing: Employee Assistance Programmes Lifestyle: Arts & Culture Ticket Discounts across major London attractions Employee Recognition: Service Awards Programme *Benefits are eligibility dependant and subject to change at any time
#J-18808-Ljbffr
Client:
CHANEL Location:
High Wycombe, United Kingdom EU work permit required:
Yes Job Reference:
33ab4292ce04 Job Views:
52 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Fixed Term Account Manager Location: John Lewis High Wycombe Contract:
Fixed Term/MAT Cover until August 2025, 37.5 hours/weekly, any 5 out of 7 days CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations. JOB PURPOSE In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team. KEY RESPONSIBILITIES Leading the team: Guide their team towards achieving results and developing individual talents Create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable Business developer: Build CHANEL’s portfolio of clients through data capture in line with the brand expectation Develop business initiatives in line with the brand vision and strategy Responsible for staff rotas including day-to-day operational zoning Communicate retail and collateral stock needs to all necessary parties Provide feedback and reporting to line manager Experience creator: Lead by example on the selling floor by creating tailor-made, personalised client experiences Consider the omni-channel journey as a whole Facilitate the resolution of client service complaints Ensure team has tools/training to provide a CHANEL client experience Ensure visual merchandising guidelines are adhered to throughout the counter CHANEL Ambassador: Has a solid knowledge of the brand, its heritage and know-how Implement all training received and be pro-active in self-learning Implement and ensure respect of the uniform and grooming guidelines at all times SKILL SETS Leadership and Management skills: Strategic thinker: Analytical and systemic Relationship-focused: Collaborative, partnering and influencing skills Ability to develop and empower people Performance minded and decisive Posture and communication skills Curious, personal agility, continuous learner Self-awareness, self-confidence, and self-control/stress management Enthusiasm, energy and motivation Trustworthy with integrity/ethics Benefits at CHANEL: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers Mental Wellbeing: Employee Assistance Programmes Lifestyle: Arts & Culture Ticket Discounts across major London attractions Employee Recognition: Service Awards Programme *Benefits are eligibility dependant and subject to change at any time
#J-18808-Ljbffr
