Fixed Term - CHC D2A Assistant Administrator - Band 3
The Surrey Continuing Healthcare Team is responsible for ensuring that patients referred for NHS Continuing Healthcare funding receive a high-quality assessment of need, ensuring that the patient is at the heart of the assessment, and that their views and those of their carers are taken into account within national timescales. Responsible for supporting the administration of the Referral process (including Fast Track referrals) and the CHC Coordinator, ensuring that the appropriate documentation has been provided and quality checked for accuracy. This includes arranging appointments for initial and review assessments for clients regarding their eligibility for NHS Continuing Healthcare and NHS-funded Nursing Care in a timely manner, and ensuring that all outcomes have been issued to referrers and clients/representatives. Discharge to assess allows patients across Surrey to be discharged freely out of hospitals to other care environments, helping to maintain hospital flow and reduce strain on the acute system. Main duties of the job
To act as a first point of contact for clients, their families and carers, the general public, acute and community providers, other health and social care staff, and other external agencies regarding referrals to facilitate the referrals process, logging all new referrals in a timely manner and prioritizing as agreed by CHC Management. Processing discharge to assess referrals Setting up Discharge to assess payment packages Monitoring of the email account Liaising with stakeholders and patients regarding CHC assessments About us
Surrey Heartlands is a partnership of organizations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable partnerships (ICP's), each working together to deliver a shared vision across Surrey. The 4 ICP's are known as: North West Surrey Alliance Guildford and Waverley Alliance Surrey Downs Health and Care East Surrey Place We have an ambitious vision for transformation and continuous improvement of health and care across our footprint, and to deliver our objectives, we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability and those from Black, Asian, and Minority Ethnic (BAME) backgrounds. Job responsibilities
For more information regarding the role, please see the attached Job Description and Person Specification. Person Specification
Knowledge, Training, and Experience
Working knowledge of Microsoft Office including Word, Excel, and Outlook. Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Demonstrable experience of working in an administrative environment and working with computerized data systems. Communication
Clear communicator with good writing, data entry, and telephone skills. Ability to work effectively as part of a team. Equality and Diversity
Understanding of and commitment to equality of opportunity and good working relationships. Autonomy
Able to work on own initiative, organizing and prioritizing own workload to set deadlines. Other
An ability to maintain confidentiality and trust. Good timekeeping. Flexible approach to work. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,071 to £25,674 a year per annum, pro rata plus 5% High Cost area allowance.
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The Surrey Continuing Healthcare Team is responsible for ensuring that patients referred for NHS Continuing Healthcare funding receive a high-quality assessment of need, ensuring that the patient is at the heart of the assessment, and that their views and those of their carers are taken into account within national timescales. Responsible for supporting the administration of the Referral process (including Fast Track referrals) and the CHC Coordinator, ensuring that the appropriate documentation has been provided and quality checked for accuracy. This includes arranging appointments for initial and review assessments for clients regarding their eligibility for NHS Continuing Healthcare and NHS-funded Nursing Care in a timely manner, and ensuring that all outcomes have been issued to referrers and clients/representatives. Discharge to assess allows patients across Surrey to be discharged freely out of hospitals to other care environments, helping to maintain hospital flow and reduce strain on the acute system. Main duties of the job
To act as a first point of contact for clients, their families and carers, the general public, acute and community providers, other health and social care staff, and other external agencies regarding referrals to facilitate the referrals process, logging all new referrals in a timely manner and prioritizing as agreed by CHC Management. Processing discharge to assess referrals Setting up Discharge to assess payment packages Monitoring of the email account Liaising with stakeholders and patients regarding CHC assessments About us
Surrey Heartlands is a partnership of organizations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable partnerships (ICP's), each working together to deliver a shared vision across Surrey. The 4 ICP's are known as: North West Surrey Alliance Guildford and Waverley Alliance Surrey Downs Health and Care East Surrey Place We have an ambitious vision for transformation and continuous improvement of health and care across our footprint, and to deliver our objectives, we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability and those from Black, Asian, and Minority Ethnic (BAME) backgrounds. Job responsibilities
For more information regarding the role, please see the attached Job Description and Person Specification. Person Specification
Knowledge, Training, and Experience
Working knowledge of Microsoft Office including Word, Excel, and Outlook. Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Demonstrable experience of working in an administrative environment and working with computerized data systems. Communication
Clear communicator with good writing, data entry, and telephone skills. Ability to work effectively as part of a team. Equality and Diversity
Understanding of and commitment to equality of opportunity and good working relationships. Autonomy
Able to work on own initiative, organizing and prioritizing own workload to set deadlines. Other
An ability to maintain confidentiality and trust. Good timekeeping. Flexible approach to work. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,071 to £25,674 a year per annum, pro rata plus 5% High Cost area allowance.
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