JOB PURPOSE:
This role is known for executing the business plan; by having the right car, in the right place, at the right time and through fluid and agile management of the car park and ready line to ensure customer service flow.
JOB DUTIES:
FLEET PLANNING:
Ensures fleet volume and mix is available to meet the business requirements on a daily and weekly basis, including prioritisation for gold customers. Communicates the fleet plan to the location team and works with logistics and other locations to transport vehicles. CUSTOMER SERVICE:
Positively influences customer service by ensuring the right car is in the right place, at the right time to meet the needs of our customers and positively impact their experience with Hertz. Ensures all customer areas within location are fit for purpose; toilets functional, clean etc. CONTROL & AUDIT:
Ensures the location is compliant with health and safety standards. Audits have been completed to ensure vehicles are of a rent-able standard and risk assessments for buildings, the car park, outsourced cleaning partners and fuel are completed and up-to-date. RELATIONSHIP MANAGEMENT:
Liaises with logistics, property and facility management in Head Office and maintains relationships with vendors such as offsite body shops, tyre and windscreen replacement companies. FINANCIAL ACUMEN:
Understands and contributes to the airport P&L, in line with shift management, to maximise the commercial contribution. We need someone who… Is dynamic, self-driven, results focused and can prioritise their workload. Demonstrates a customer service focus within the organisation. Creates an atmosphere that inspires others to achieve at a higher level. Helps others navigate planned and unplanned change. Enlists the talent of others in order to meet objectives. Understands how the organisation generates revenue; owns every dollar. Seeks and incorporates feedback from other departments into daily work/department. Tries out new and untested approaches. Actively seeks out new learning opportunities. Acts with integrity at all times. Provides a positive example; ‘walks the talk’. What You’ll Get: Up to 40% off any standard Hertz Rental in a Corporate country. Paid Time Off. Employee Assistance Programme for employees and family.
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Ensures fleet volume and mix is available to meet the business requirements on a daily and weekly basis, including prioritisation for gold customers. Communicates the fleet plan to the location team and works with logistics and other locations to transport vehicles. CUSTOMER SERVICE:
Positively influences customer service by ensuring the right car is in the right place, at the right time to meet the needs of our customers and positively impact their experience with Hertz. Ensures all customer areas within location are fit for purpose; toilets functional, clean etc. CONTROL & AUDIT:
Ensures the location is compliant with health and safety standards. Audits have been completed to ensure vehicles are of a rent-able standard and risk assessments for buildings, the car park, outsourced cleaning partners and fuel are completed and up-to-date. RELATIONSHIP MANAGEMENT:
Liaises with logistics, property and facility management in Head Office and maintains relationships with vendors such as offsite body shops, tyre and windscreen replacement companies. FINANCIAL ACUMEN:
Understands and contributes to the airport P&L, in line with shift management, to maximise the commercial contribution. We need someone who… Is dynamic, self-driven, results focused and can prioritise their workload. Demonstrates a customer service focus within the organisation. Creates an atmosphere that inspires others to achieve at a higher level. Helps others navigate planned and unplanned change. Enlists the talent of others in order to meet objectives. Understands how the organisation generates revenue; owns every dollar. Seeks and incorporates feedback from other departments into daily work/department. Tries out new and untested approaches. Actively seeks out new learning opportunities. Acts with integrity at all times. Provides a positive example; ‘walks the talk’. What You’ll Get: Up to 40% off any standard Hertz Rental in a Corporate country. Paid Time Off. Employee Assistance Programme for employees and family.
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