Career Area:
Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world. Job Title: Fleet Manager Salary: £55,516 per annum + Dependent upon experience Location: Wimborne, Dorset Benefits: 25 days annual leave Up to 12% Bonus Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10% Contributory share scheme - Caterpillar will match 50% of the employee's contribution Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase Flexible working arrangements will be considered for this role, in-line with the needs of the business. The Opportunity:
Provides first line of operational support to the customer through coordination of services and is accountable for the day-to-day performance, product health, and execution of contract deliverables. What You Will Do: Deliver all contract obligations and performance of the agreement contract in collaboration with Caterpillar dealer network and customer Coordinates services including overhaul and maintenance of customer equipment with Caterpillar, multiple dealers, or customer personnel Provides technical and commercial support Ensure compliance relative to competition law / anti-trust regulations working with multi dealers What You Will Have: Data Gathering & Analysis:
Knowledge of data gathering and analysis tools, techniques, and processes. Service Excellence:
Knowledge of customer service concepts and techniques. Effective Communications:
Understanding of effective communication concepts, tools, and techniques. Relationship Management:
Knowledge of relationship management techniques. Required Qualifications: Education and Experience:
Bachelor degree or 3+ years related field experience with Caterpillar engines and understanding of operations and servicing, previous experience with advanced technical management, project management experience involving customer care. Behavioral skills: Ability to work effectively under pressure, high sense of urgency and ability to influence for results is essential. Strong accountability, proactive planner, and organizer. Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations. Demonstrated ability to communicate appropriately to ensure a team’s success. Able to communicate with various levels of management at customer and dealer level. Desired Qualifications: Deep understanding/experience of the marine industry Good knowledge of Caterpillar policies, standards, procedures, and a broad understanding of Caterpillar’s organization Knowledge of Caterpillar digital technologies Knowledge of Caterpillar dealership network About Caterpillar:
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. NB:
The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Posting Dates:
January 8, 2025 - January 22, 2025 Caterpillar is an Equal Opportunity Employer (EEO).
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Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world. Job Title: Fleet Manager Salary: £55,516 per annum + Dependent upon experience Location: Wimborne, Dorset Benefits: 25 days annual leave Up to 12% Bonus Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10% Contributory share scheme - Caterpillar will match 50% of the employee's contribution Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase Flexible working arrangements will be considered for this role, in-line with the needs of the business. The Opportunity:
Provides first line of operational support to the customer through coordination of services and is accountable for the day-to-day performance, product health, and execution of contract deliverables. What You Will Do: Deliver all contract obligations and performance of the agreement contract in collaboration with Caterpillar dealer network and customer Coordinates services including overhaul and maintenance of customer equipment with Caterpillar, multiple dealers, or customer personnel Provides technical and commercial support Ensure compliance relative to competition law / anti-trust regulations working with multi dealers What You Will Have: Data Gathering & Analysis:
Knowledge of data gathering and analysis tools, techniques, and processes. Service Excellence:
Knowledge of customer service concepts and techniques. Effective Communications:
Understanding of effective communication concepts, tools, and techniques. Relationship Management:
Knowledge of relationship management techniques. Required Qualifications: Education and Experience:
Bachelor degree or 3+ years related field experience with Caterpillar engines and understanding of operations and servicing, previous experience with advanced technical management, project management experience involving customer care. Behavioral skills: Ability to work effectively under pressure, high sense of urgency and ability to influence for results is essential. Strong accountability, proactive planner, and organizer. Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations. Demonstrated ability to communicate appropriately to ensure a team’s success. Able to communicate with various levels of management at customer and dealer level. Desired Qualifications: Deep understanding/experience of the marine industry Good knowledge of Caterpillar policies, standards, procedures, and a broad understanding of Caterpillar’s organization Knowledge of Caterpillar digital technologies Knowledge of Caterpillar dealership network About Caterpillar:
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. NB:
The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Posting Dates:
January 8, 2025 - January 22, 2025 Caterpillar is an Equal Opportunity Employer (EEO).
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