Increased holiday entitlement with length of service.
Recruitment incentive awards.
Cycle to work scheme.
Working Hours:
4 on, 4 off, 11 hour shifts
Main Duties and Responsibilities: Manage and lead a team of call centre agents. Monitor daily activities and performance to ensure that service levels are met. Conduct regular team meetings to discuss performance, provide updates, and share best practices. Conduct performance reviews and set individual goals. Monitor calls to ensure high standards of customer service are maintained. Address customer complaints and resolve escalations. Implement quality control processes and recommend improvements. Organise and deliver training sessions to new and existing team members. Person Specification: Excellent communication skills, both verbal and written. Strong active listening skills and ability to empathise with customers. Ability to multi-task, prioritise, and manage time effectively. Proficiency in computer applications, including MS Office. Previous experience in a call centre or customer service role. Ability to work under pressure and handle challenging situations calmly and effectively. Proven experience in leading and motivating teams. Commitment to delivering high levels of customer satisfaction. About the Company: Sentinel Fleet Management, part of Guest Motor Group, is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer. We have been a family-owned and run business for over a century, operating out of 13 full-service dealerships across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire, and South Yorkshire.
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4 on, 4 off, 11 hour shifts
Main Duties and Responsibilities: Manage and lead a team of call centre agents. Monitor daily activities and performance to ensure that service levels are met. Conduct regular team meetings to discuss performance, provide updates, and share best practices. Conduct performance reviews and set individual goals. Monitor calls to ensure high standards of customer service are maintained. Address customer complaints and resolve escalations. Implement quality control processes and recommend improvements. Organise and deliver training sessions to new and existing team members. Person Specification: Excellent communication skills, both verbal and written. Strong active listening skills and ability to empathise with customers. Ability to multi-task, prioritise, and manage time effectively. Proficiency in computer applications, including MS Office. Previous experience in a call centre or customer service role. Ability to work under pressure and handle challenging situations calmly and effectively. Proven experience in leading and motivating teams. Commitment to delivering high levels of customer satisfaction. About the Company: Sentinel Fleet Management, part of Guest Motor Group, is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer. We have been a family-owned and run business for over a century, operating out of 13 full-service dealerships across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire, and South Yorkshire.
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