Location: Westminster, England
Sector: Travel & Tourism
Salary: Competitive
We are a world leading tourism company, passionate about helping travellers explore cultures, experience places, and connect with others, to live an enriched life. With over 95 years of experience and with team members across the globe, we know travel and pride ourselves on delivering 5-star customer service and experiences of a lifetime.
ABOUT THE ROLE
As a Flight Ticketing & Admin Consultant you will be expected to service both our Direct Clients & Travel Agent Partners with a professional and friendly manner at all times. The role is predominantly working within a back-office team where you will share our passion for the World of Luxury Travel and River Cruising with our customers. You will be selling them the dream with opportunity to upsell, gain & retain loyal relationships & support the growth of our business. Within this role a level of flexibility and multi-skilling is required with a very high level of attention to detail to ensure we always deliver exceptional customer service. You will also work towards Sales & Service targets in line with our business objectives and values. Most importantly you will be part of a fantastic team of people who continue to support, grow, and succeed together. Responsibilities
Ticketing Flight bookings using our website and GDS partners, ensuring Airline Ticket deadlines are met Checking and filing Flight bookings made by our Reservations Team through our website and GDS partners with excellent attention to detail Ensuring Schedule Changes are actioned in the best interest of our clients and business to meet our tours and transfer requirements To manage requests from Customer Service & Sales emails by responding within the expected time frame with excellent written communication skills and updating Flight bookings as required Book Air as per clients’ requests to suit our Tour packages Demonstrate the ability to multi-task between emails & other operational tasks assigned to you To support the Flight Desk Team and Customer Service & Communication team with crisis calls Confident in using multiple Microsoft programs especially excel with day-to-day workload, tasks and data entry Take day-to-day initiative and share knowledge with other team members To maximise every sales opportunity to excel both revenue and conversion targets To deliver exceptional customer service to our discerning, loyal customers who book high value trips ABOUT YOU
Minimum of 1 year travel industry experience Strong GDS Knowledge Exceptional customer service skills Excellent written and oral communication competency Exceptional attention to detail A willingness to take responsibility and to work as a part of a close team Ability to work in a high-pressured environment Ability to adapt to the APT culture and live the APT values Confident with Microsoft programmes Travel & Tourism Certification ideal but not compulsory WHAT WE OFFER
Flexible workplace culture with hybrid working model Wellbeing program and learning & development opportunities 25 days of annual leave, plus bank holidays Experience our premium products with familiarisation trips Opportunity to Work From Anywhere for up to 10 days per year Highly engaged team and great company culture OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions. Genuine Service -
We genuinely care about the experience we create for our guests, trade partners and internal stakeholders Better Together -
We are better when we connect and collaborate, valuing all opinions For Tomorrow -
We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits Celebrate the Moments -
We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
#J-18808-Ljbffr
As a Flight Ticketing & Admin Consultant you will be expected to service both our Direct Clients & Travel Agent Partners with a professional and friendly manner at all times. The role is predominantly working within a back-office team where you will share our passion for the World of Luxury Travel and River Cruising with our customers. You will be selling them the dream with opportunity to upsell, gain & retain loyal relationships & support the growth of our business. Within this role a level of flexibility and multi-skilling is required with a very high level of attention to detail to ensure we always deliver exceptional customer service. You will also work towards Sales & Service targets in line with our business objectives and values. Most importantly you will be part of a fantastic team of people who continue to support, grow, and succeed together. Responsibilities
Ticketing Flight bookings using our website and GDS partners, ensuring Airline Ticket deadlines are met Checking and filing Flight bookings made by our Reservations Team through our website and GDS partners with excellent attention to detail Ensuring Schedule Changes are actioned in the best interest of our clients and business to meet our tours and transfer requirements To manage requests from Customer Service & Sales emails by responding within the expected time frame with excellent written communication skills and updating Flight bookings as required Book Air as per clients’ requests to suit our Tour packages Demonstrate the ability to multi-task between emails & other operational tasks assigned to you To support the Flight Desk Team and Customer Service & Communication team with crisis calls Confident in using multiple Microsoft programs especially excel with day-to-day workload, tasks and data entry Take day-to-day initiative and share knowledge with other team members To maximise every sales opportunity to excel both revenue and conversion targets To deliver exceptional customer service to our discerning, loyal customers who book high value trips ABOUT YOU
Minimum of 1 year travel industry experience Strong GDS Knowledge Exceptional customer service skills Excellent written and oral communication competency Exceptional attention to detail A willingness to take responsibility and to work as a part of a close team Ability to work in a high-pressured environment Ability to adapt to the APT culture and live the APT values Confident with Microsoft programmes Travel & Tourism Certification ideal but not compulsory WHAT WE OFFER
Flexible workplace culture with hybrid working model Wellbeing program and learning & development opportunities 25 days of annual leave, plus bank holidays Experience our premium products with familiarisation trips Opportunity to Work From Anywhere for up to 10 days per year Highly engaged team and great company culture OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions. Genuine Service -
We genuinely care about the experience we create for our guests, trade partners and internal stakeholders Better Together -
We are better when we connect and collaborate, valuing all opinions For Tomorrow -
We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits Celebrate the Moments -
We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
#J-18808-Ljbffr
