Float Bank Sales and Service Representative
This position is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
Responsibilities
Service Standards:
Foster collaborative partnerships that deliver value for customers, prospects, and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance activities. Operations and Administration:
Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance. Requirements
High School Diploma or GED and 6 months customer service experience. Preferred Area of Experience:
Sales License or Certification Type:
Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Location
7045 Highway 70 East, Newport, NC Flexibility needed to report to other FCB Branches across Craven and Carteret County: Morehead City, Atlantic Beach, Beaufort, Havelock, and New Bern. (Mileage pay will be received).
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Service Standards:
Foster collaborative partnerships that deliver value for customers, prospects, and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance activities. Operations and Administration:
Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance. Requirements
High School Diploma or GED and 6 months customer service experience. Preferred Area of Experience:
Sales License or Certification Type:
Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Location
7045 Highway 70 East, Newport, NC Flexibility needed to report to other FCB Branches across Craven and Carteret County: Morehead City, Atlantic Beach, Beaufort, Havelock, and New Bern. (Mileage pay will be received).
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