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FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
Finding the fearless.
To stay ambitious, we are looking for a driven
Floor Manager
who will embrace our heritage as we look to elevate our future. We’re looking for candidates who see the possible in impossible; those who are open-minded and humble, not afraid to take a risk if it’s the best option for our business. Our people are passionate about the business and their area of expertise – whether that’s luxury fashion buying or sportswear analytics. Job Description The opportunity.
As a Floor Manager , you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world-class client experience. You will coach and develop your team, ensure brand standards are delivered, and complete all operational tasks. This role offers eligibility for basic and enhanced commission on sales, retail incentive schemes, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress. The responsibility. Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty. Confidently demonstrate/apply products to customers while making recommendations to achieve sales and targets. Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs. Be passionate about the industry and trends. Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, educational materials, and attending training as required. Proactively engage with clients to develop customer loyalty. Contact clients with information on new ranges, products, and in-store events. Own the planning and delivery of in-store events in conjunction with the store and brands. Maintain high standards of visual presentation in stores by ensuring drawers and counter displays are kept clean and tidy. Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times. Support with stock counts and other operational duties. Be a Brand Expert through positive promotion of product and company image at all times. Lead by example to support and coach the Beauty Ambassadors. Support the store management team. Develop strong relationships with brand representatives. Perform as a team player, participating in all activities to contribute to the store objectives. Ensure compliance with all policies and procedures. Champion our company culture and values. Qualifications
An opportunity like this is for the fearless. The potential is massive, the experience unrivaled. To be able to make the most of it you need to live and breathe our principles - you will: ● Think without limits and take the team with you. You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business. ● Own it and back it. You will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction. ● Not hesitate and act with purpose. You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers. ● Be commercial and customer-focused. You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision. The person. All applicants must be able to demonstrate the ability to provide inspirational, authentic, and personalized customer service. Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment. Candidate Profile. Demonstrates a high level of personal energy. Confident, assertive, and personable. Positive and enthusiastic with a can-do attitude. Self-driven to upskill and learn. Resilient and resourceful. A natural coach and leader. Additional Information The Rewards: 28 days holiday a year inclusive of bank holidays. 20% Staff Discount across all Frasers group Stores. Weekly/Monthly & Quarterly Commercial Bonuses. Commission led bonuses across a wide range of products.
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Floor Manager
who will embrace our heritage as we look to elevate our future. We’re looking for candidates who see the possible in impossible; those who are open-minded and humble, not afraid to take a risk if it’s the best option for our business. Our people are passionate about the business and their area of expertise – whether that’s luxury fashion buying or sportswear analytics. Job Description The opportunity.
As a Floor Manager , you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world-class client experience. You will coach and develop your team, ensure brand standards are delivered, and complete all operational tasks. This role offers eligibility for basic and enhanced commission on sales, retail incentive schemes, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress. The responsibility. Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty. Confidently demonstrate/apply products to customers while making recommendations to achieve sales and targets. Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs. Be passionate about the industry and trends. Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, educational materials, and attending training as required. Proactively engage with clients to develop customer loyalty. Contact clients with information on new ranges, products, and in-store events. Own the planning and delivery of in-store events in conjunction with the store and brands. Maintain high standards of visual presentation in stores by ensuring drawers and counter displays are kept clean and tidy. Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times. Support with stock counts and other operational duties. Be a Brand Expert through positive promotion of product and company image at all times. Lead by example to support and coach the Beauty Ambassadors. Support the store management team. Develop strong relationships with brand representatives. Perform as a team player, participating in all activities to contribute to the store objectives. Ensure compliance with all policies and procedures. Champion our company culture and values. Qualifications
An opportunity like this is for the fearless. The potential is massive, the experience unrivaled. To be able to make the most of it you need to live and breathe our principles - you will: ● Think without limits and take the team with you. You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business. ● Own it and back it. You will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction. ● Not hesitate and act with purpose. You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers. ● Be commercial and customer-focused. You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision. The person. All applicants must be able to demonstrate the ability to provide inspirational, authentic, and personalized customer service. Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment. Candidate Profile. Demonstrates a high level of personal energy. Confident, assertive, and personable. Positive and enthusiastic with a can-do attitude. Self-driven to upskill and learn. Resilient and resourceful. A natural coach and leader. Additional Information The Rewards: 28 days holiday a year inclusive of bank holidays. 20% Staff Discount across all Frasers group Stores. Weekly/Monthly & Quarterly Commercial Bonuses. Commission led bonuses across a wide range of products.
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