Floor Manager

Floor Manager focuses on deliver sales targets, as well as exceptional service that makes our customers feel amazing.

What the role involves

• Deliver sales targets, as well as exceptional service that makes our customers feel amazing.
• Support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer se.

Skills and requirements

• Work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.

Confirmed role details

• Our Eldon Square standalone store in Newcastle has been open since and usually trades from 9:00am - 18:00pm (subject to seasonal change).
• Approximately a 10 minute journey from Newcastle station.
• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
• Potential to earn more from our team commission scheme.

Additional role context

• Create and implement floor plans and rotas independently, setting the store up for success for the day.