FM Help Desk Administrator – Bracknell - Permanent
Location:
Bracknell Basic Salary:
£28,500 Perm Annum Hours of Work:
Monday - Friday 8am-5pm A World Leading Service provider who operates on an international scale is looking for a FM Help Desk Administrator based in the Bracknell area, working for a very busy corporate office. This role requires the successful candidate to be available immediately and must have experience in working on the helpdesk, using CAFM experience, and dealing with planning reactive maintenance. Key Responsibilities: Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders. Raising and closing jobs on the CAFM system. Categorizing and resourcing the correct engineer based on skills and proximity to work location. Contacting other branch members about queries on purchase orders, thresholds, and call-out responses. Recording reactive maintenance calls onto a computerized system. Working on the internal system and with clients throughout the day. Covering holiday/sickness for colleagues. Assisting other team members when required. Ensuring accurate and timely allocation of work requests from clients to meet service level agreements. Processing invoices and raising purchase orders. Working to tight deadlines and targets provided by management in accordance with contract requirements. Any other duties requested by the Helpdesk Manager. Key Requirements: Must have FM and Helpdesk experience using Concept. Strong organizational skills. Ability to work well in a large team and also multi-task. Previous experience in a client-facing role. Confident with numbers, as you will be preparing and carrying out billing on a weekly and monthly basis to the client. Experience in accounting or finance will be an advantage. Confident with Excel. Must be able to demonstrate a strong sense of customer focus. Self-motivated and systematic. Results/task-oriented with attention to detail and accuracy. Excellent time management and organizational skills. If this role would be of interest, then please do apply for the role below.
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Bracknell Basic Salary:
£28,500 Perm Annum Hours of Work:
Monday - Friday 8am-5pm A World Leading Service provider who operates on an international scale is looking for a FM Help Desk Administrator based in the Bracknell area, working for a very busy corporate office. This role requires the successful candidate to be available immediately and must have experience in working on the helpdesk, using CAFM experience, and dealing with planning reactive maintenance. Key Responsibilities: Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders. Raising and closing jobs on the CAFM system. Categorizing and resourcing the correct engineer based on skills and proximity to work location. Contacting other branch members about queries on purchase orders, thresholds, and call-out responses. Recording reactive maintenance calls onto a computerized system. Working on the internal system and with clients throughout the day. Covering holiday/sickness for colleagues. Assisting other team members when required. Ensuring accurate and timely allocation of work requests from clients to meet service level agreements. Processing invoices and raising purchase orders. Working to tight deadlines and targets provided by management in accordance with contract requirements. Any other duties requested by the Helpdesk Manager. Key Requirements: Must have FM and Helpdesk experience using Concept. Strong organizational skills. Ability to work well in a large team and also multi-task. Previous experience in a client-facing role. Confident with numbers, as you will be preparing and carrying out billing on a weekly and monthly basis to the client. Experience in accounting or finance will be an advantage. Confident with Excel. Must be able to demonstrate a strong sense of customer focus. Self-motivated and systematic. Results/task-oriented with attention to detail and accuracy. Excellent time management and organizational skills. If this role would be of interest, then please do apply for the role below.
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