JOB DESCRIPTION
JOB TITLE:
Food & Beverage Supervisor
REPORTING TO:
Food and Beverage Manager/ Ops Manager
MAIN PURPOSE OF JOB:
To assist the Food and Beverage Manager in enabling employees under your control, to consistently achieve product and service delivery standards and ensure a high degree of customer care.
GENERIC KEY ACCOUNTABILITIES:
People
To take pride in everything I do
To consistently deliver outstanding hospitality
To anticipate and react to the needs of our guests
To be an ambassador for the Macdonald Brand
To take ownership for my personal development and performance
To contribute to the overall effectiveness and performance of my team
Product
To consistently deliver Macdonald core standards which are relevant to my role
To maintain a safe and clean environment
To take responsibility for understanding our products and services
To proactively look for ways to improve or enhance the guest experience
To use feedback to improve my personal performance whilst actively encouraging feedback from others
To give my full support to company initiatives
Process
To complete and act upon training (including statutory) in line with company policy and procedures
To follow all processes assigned to my role ensuring full compliance
To identify any barriers or challenges which may prevent me from delivering on agreed processes
To take responsibility for keeping up to date with any changes in my department
Profit
To have an awareness and understanding of operational costs related to the performance of my job role
To look for ways to protect the profit of the organisation without compromising the guest experience
Be aware of department objectives and ensure all sales opportunities are exploited (OWS)
To promote the products and services to our guest at every opportunity
Spot and act on every opportunity for sales
To act upon any reasonable instructions from management as pertains to my job responsibilities
JOB SPECIFIC ACCOUNTABILITIES:
Make sure that all stores, drinks and linen are requisitioned daily to meet business needs.
Ensure the restaurant is correctly prepared prior to each meal service.
Check all cleaning schedules are adhered to on a daily basis.
Make sure that service delivery is consistently achieved in line with agreed departmental and core standards.
Check that all guest’s charges are passed to Reception for posting.
Hazards, accidents and maintenance are reported immediately and acted upon as soon as possible.
Follow security procedures correctly.
Ensure Fire, Health and safety training has been attended every 6 months.
Make sure all identified training sessions are attended.
Be aware of the implications of the weights and Measures, Licensing Laws and Food Hygiene Regulations and ensure all laws are adhered to.
Make sure that complaints are dealt with in a professional manner.
Ensure all staff displays a courteous and helpful attitude to all guests.
Have full awareness of Hotel and Company products. To act in accordance with the hotel and departmental fire procedures.
To be fully aware of the company and hotel policy regarding children.
To undertake any other duties as may reasonably be requested by the management.
Job Type:
Full-time
Pay:
£11.96-£12.50 per hour
Expected hours:
No less than 40 per week
Additional pay:
Loyalty bonus
Tips
Benefits:
Canteen
Company pension
Discounted or free food
Employee discount
Free parking
On-site parking
Referral programme
Schedule:
8 hour shift
Ability to commute/relocate:
Penrith, CA11 0JJ: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Reference ID:
Supervisor/Duty Manager
#J-18808-Ljbffr
JOB TITLE:
Food & Beverage Supervisor
REPORTING TO:
Food and Beverage Manager/ Ops Manager
MAIN PURPOSE OF JOB:
To assist the Food and Beverage Manager in enabling employees under your control, to consistently achieve product and service delivery standards and ensure a high degree of customer care.
GENERIC KEY ACCOUNTABILITIES:
People
To take pride in everything I do
To consistently deliver outstanding hospitality
To anticipate and react to the needs of our guests
To be an ambassador for the Macdonald Brand
To take ownership for my personal development and performance
To contribute to the overall effectiveness and performance of my team
Product
To consistently deliver Macdonald core standards which are relevant to my role
To maintain a safe and clean environment
To take responsibility for understanding our products and services
To proactively look for ways to improve or enhance the guest experience
To use feedback to improve my personal performance whilst actively encouraging feedback from others
To give my full support to company initiatives
Process
To complete and act upon training (including statutory) in line with company policy and procedures
To follow all processes assigned to my role ensuring full compliance
To identify any barriers or challenges which may prevent me from delivering on agreed processes
To take responsibility for keeping up to date with any changes in my department
Profit
To have an awareness and understanding of operational costs related to the performance of my job role
To look for ways to protect the profit of the organisation without compromising the guest experience
Be aware of department objectives and ensure all sales opportunities are exploited (OWS)
To promote the products and services to our guest at every opportunity
Spot and act on every opportunity for sales
To act upon any reasonable instructions from management as pertains to my job responsibilities
JOB SPECIFIC ACCOUNTABILITIES:
Make sure that all stores, drinks and linen are requisitioned daily to meet business needs.
Ensure the restaurant is correctly prepared prior to each meal service.
Check all cleaning schedules are adhered to on a daily basis.
Make sure that service delivery is consistently achieved in line with agreed departmental and core standards.
Check that all guest’s charges are passed to Reception for posting.
Hazards, accidents and maintenance are reported immediately and acted upon as soon as possible.
Follow security procedures correctly.
Ensure Fire, Health and safety training has been attended every 6 months.
Make sure all identified training sessions are attended.
Be aware of the implications of the weights and Measures, Licensing Laws and Food Hygiene Regulations and ensure all laws are adhered to.
Make sure that complaints are dealt with in a professional manner.
Ensure all staff displays a courteous and helpful attitude to all guests.
Have full awareness of Hotel and Company products. To act in accordance with the hotel and departmental fire procedures.
To be fully aware of the company and hotel policy regarding children.
To undertake any other duties as may reasonably be requested by the management.
Job Type:
Full-time
Pay:
£11.96-£12.50 per hour
Expected hours:
No less than 40 per week
Additional pay:
Loyalty bonus
Tips
Benefits:
Canteen
Company pension
Discounted or free food
Employee discount
Free parking
On-site parking
Referral programme
Schedule:
8 hour shift
Ability to commute/relocate:
Penrith, CA11 0JJ: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Reference ID:
Supervisor/Duty Manager
#J-18808-Ljbffr
