Food & Beverage Manager

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organisation. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. The Hotel: Bringing the brand back to where it all began, Virgin Hotel London-Shoreditch brings personalized hospitality to Shoreditch. Like its counterparts in the UK and US, the hotel offers the unmistakable Virgin experience, personalized hospitality, top-notch amenities, and a prime location in one of London's most vibrant neighbourhoods. Located at 45 Curtain Road the property will see a phased transformation of the 120-bedrooms and 14 Suites, as well as the hotel’s street-level lobby lounge and café. The hotel's offering also includes the vibrant Spanish restaurant BiBo by renowned chef Dani Garcia. Guests further benefit from access to the rooftop bar, swimming pool, Marlin’s Mediterranean restaurant, gym, and treatment rooms that form a sophisticated private members’ club sanctuary run by Blue Marlin Ibiza. Your Mission: Should you decide to accept it… To take the lead as the F&B Manager at Virgin Hotels, where you'll manage and drive our Food & Beverage operations with hands-on, service-oriented leadership. You'll bring energy, motivation, and commitment to deliver outstanding, experience-led service while achieving excellent financial results. Your role will involve making strategic and inclusive management decisions in collaboration with all stakeholders, ensuring effective communication and fostering productive relationships both internally and externally. With direct reports including the Head Chefs, Outlets Managers, and Events Manager, you'll ensure the success of our F&B operations. This role requires a primary shift pattern of evenings and weekends to provide active, on-the-ground leadership. The Nitty-Gritty: What exactly you will be doing… Operational accountability for the financial performance of all Outlets and Events Spaces. Create an experience-led dining and bar environment through your team that ensures every guest leaves feeling better. Ensure opening, preparation, service, and closing standards of the bars, kitchen, and restaurant meet company standards and policies. Lead the restaurant, kitchen, and bar teams by example. Own and direct the restaurant and bar management teams during key trading periods. Proactively analyze service and financial developments, driving focused business performance. Encourage and support your managers to focus on revenue growth opportunities that enhance our guests' dining and bar experience. Support the Chefs and build positive working relationships with the Chef Management team. Ensure there are adequate resources and systems in place to operate the outlets efficiently. Establish clear service objectives with your management team and set measurable and relevant goals. Ensure correct staffing levels are established to provide consistently outstanding levels of guest service. Identify operational issues, establish causes, and take inclusive action to remedy them. Take ownership of financial and operational issues, working to find lasting quality solutions. Promote a culture of guest ownership in all F&B areas. Delegate tasks to key managers to encourage personal development while retaining accountability and responsibility for quality control. Attend all briefings and departmental meetings as required, contributing and cascading information to the team. Work with the Sales, Reservations, and Marketing team to obtain the best results for F&B operations. Strive to deliver the perfect dining experience in the restaurant and bars with your managers and team. Deal with and recover all complaints to ensure our guests leave wanting to recommend us. Continually evaluate service performance and challenge yourself and the team to step up. Manage and deliver all company KPIs and incentives through great communication, coaching, follow-up, and supporting the restaurant and bar teams. Achieve set payroll targets, F&B margins, and profit and loss targets through effective planning and proactive management control systems. Create and develop action plans to deliver the required results when objectives and targets are missed. Ensure the use of MICROS and cash handling procedures meet company standards. Adhere to and complete all daily, weekly, and monthly administration procedures on time. Background must-haves Current, legal and unrestricted ability to work in the UK High school equivalent or education required Minimum 1-2 years of previous F&B Management hotel experience Ability to clearly and pleasantly communicate in English with clients, guests, suppliers, teammates/management, in person, in writing and on the telephone Proficient in MS Outlook, Word, Excel and PowerPoint Package & Benefits Competitive salary, based on experience 28 days paid holiday per year, inclusive of public holidays with an additional day for each years’ service up to 33 days Additional day off for your birthday Workplace Pension Scheme Enhanced Family Friendly Policies Teammate discount on Food & Beverage Discounted Room Rates Employee Assistance Program Learning & Development opportunities Access to Virgin Family, which contains various Virgin group discounts and treats! Joining a great team & being part of Virgin Hotels worldwide! *Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer*

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