Fraud and Chargeback Operations Manager - Up to £45,000
London About The Opportunity
Our client is a fintech scale-up within the payments sector offering comprehensive financial solutions encompassing cross-border payments and multi-currency FX accounts, providing access to over 25 currency IBANs seamlessly integrated with our debit card. Within our ecosystem, we provide an all-in-one solution, streamlining customer onboarding for effortless access to a multitude of financial services. This includes e-commerce acquisition, cash rewards, and access to various payment rails (BACS, CHAPS, SWIFT, faster payments, and SEPA) across Europe. Responsibilities
Conduct thorough investigations into suspected fraudulent activities and chargeback claims to identify potential financial crimes. Analyze transaction data and patterns to detect any anomalies or suspicious activities that may indicate fraudulent behaviours. Collaborate with other departments, such as risk management and legal, to develop strategies and procedures to prevent and mitigate financial fraud and chargebacks. Stay up to date with the latest fraud trends, techniques, and technologies to ensure effective prevention and detection measures are in place. Implement fraud prevention tools and systems to monitor and detect potential fraudulent transactions in real-time. Develop and maintain relationships with external partners, such as law enforcement agencies and financial institutions, to share information and collaborate on fraud prevention efforts. Review and assess chargeback claims to determine their validity and take appropriate action, such as issuing refunds or disputing the claims. Prepare and maintain detailed reports and documentation related to fraud investigations and chargeback cases for internal and external use. Train and educate employees on fraud prevention best practices and procedures to enhance their awareness and ability to identify potentially fraudulent activities. Conduct periodic audits and assessments of internal controls and processes to identify any weaknesses or vulnerabilities that may be exploited by fraudsters. About The Desired Candidate
You have extensive industry experience, more recently in a managerial role Extensive experience in managing disputes for an Acquirer/ Payment Processor, with a proven ability to take full ownership of complex dispute and chargeback cases from initiation to successful resolution You have extensive knowledge of UK Card Schemes, SEPA, SWIFT, BACS and CHAPS. You will have experience with chargebacks, transaction monitoring, Authorised Push Payment (APP) fraud, and Faster Payments Service (FPS) In depth knowledge and understanding of performing client money reconciliations and building reconciliation processes Experience managing technical or operational change processes You have excellent Microsoft excel skills You are comfortable engaging and presenting to other teams and senior stakeholders across the business to resolve queries/operational issues, sometimes within tight deadlines You are structured, organised and comfortable handling competing pressures You are articulate with excellent verbal and written communication skills You have the desire and experience to improve processes and controls You can think creatively, are driven and self-motivated You have demonstrable ability to work with team members in a collegiate environment whilst independently managing your own time You are comfortable working in an early stage business, where time is critical, and priorities change frequently Salary up to £45,000
Additional Information
London based opportunity with one day a week remote working.
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London About The Opportunity
Our client is a fintech scale-up within the payments sector offering comprehensive financial solutions encompassing cross-border payments and multi-currency FX accounts, providing access to over 25 currency IBANs seamlessly integrated with our debit card. Within our ecosystem, we provide an all-in-one solution, streamlining customer onboarding for effortless access to a multitude of financial services. This includes e-commerce acquisition, cash rewards, and access to various payment rails (BACS, CHAPS, SWIFT, faster payments, and SEPA) across Europe. Responsibilities
Conduct thorough investigations into suspected fraudulent activities and chargeback claims to identify potential financial crimes. Analyze transaction data and patterns to detect any anomalies or suspicious activities that may indicate fraudulent behaviours. Collaborate with other departments, such as risk management and legal, to develop strategies and procedures to prevent and mitigate financial fraud and chargebacks. Stay up to date with the latest fraud trends, techniques, and technologies to ensure effective prevention and detection measures are in place. Implement fraud prevention tools and systems to monitor and detect potential fraudulent transactions in real-time. Develop and maintain relationships with external partners, such as law enforcement agencies and financial institutions, to share information and collaborate on fraud prevention efforts. Review and assess chargeback claims to determine their validity and take appropriate action, such as issuing refunds or disputing the claims. Prepare and maintain detailed reports and documentation related to fraud investigations and chargeback cases for internal and external use. Train and educate employees on fraud prevention best practices and procedures to enhance their awareness and ability to identify potentially fraudulent activities. Conduct periodic audits and assessments of internal controls and processes to identify any weaknesses or vulnerabilities that may be exploited by fraudsters. About The Desired Candidate
You have extensive industry experience, more recently in a managerial role Extensive experience in managing disputes for an Acquirer/ Payment Processor, with a proven ability to take full ownership of complex dispute and chargeback cases from initiation to successful resolution You have extensive knowledge of UK Card Schemes, SEPA, SWIFT, BACS and CHAPS. You will have experience with chargebacks, transaction monitoring, Authorised Push Payment (APP) fraud, and Faster Payments Service (FPS) In depth knowledge and understanding of performing client money reconciliations and building reconciliation processes Experience managing technical or operational change processes You have excellent Microsoft excel skills You are comfortable engaging and presenting to other teams and senior stakeholders across the business to resolve queries/operational issues, sometimes within tight deadlines You are structured, organised and comfortable handling competing pressures You are articulate with excellent verbal and written communication skills You have the desire and experience to improve processes and controls You can think creatively, are driven and self-motivated You have demonstrable ability to work with team members in a collegiate environment whilst independently managing your own time You are comfortable working in an early stage business, where time is critical, and priorities change frequently Salary up to £45,000
Additional Information
London based opportunity with one day a week remote working.
#J-18808-Ljbffr
