As a Fraud and Risk Manager you will be responsible for protecting the business from criminality, loss and reputational damage. We are seeking a motivated manager of people who can inspire our team to improve their skills and aptitude in an everchanging landscape. This is a rare opportunity to join a dynamic proactive fraud team. We are looking for fraud professionals who understand how to identify and mitigate fraud risk, who think differently and take responsibility for developing solutions for problems identified within the online fraud landscape. You will work closely with all management tiers and investigation teams to construct data driven solutions to improve our fraud and risk detection measures, as well as providing periodic reporting for departmental KPI’s. This position is full time working 5 from 7 days. Preferred Skills, Qualifications and Experience Detailed understanding of fraud behaviours and the associated risks. Strong knowledge of the policies and procedures associated to the detection of fraud. Display a commitment to managing individual and team development. Awareness of relevant regulation, industry guidance and technical innovation pertinent to fraud prevention. Self motivation in identifying issues, research solutions and deliver effective change within the department. Ability to communicate with bet365 staff throughout the operation, including Senior Management. Ability to apply a methodical and logical approach to your work whilst maintaining exceptional levels of accuracy. Experience of working in an evolving environment, pivoting with changing business priorities. Main Responsibilities Developing accurate and effective processes that allow staff to identify and prevent behaviours that will lead to an increase in bad debt. Managing the day to day fraud operation for a growing team, ensuring that KPI’s are met and standards are maintained. Understanding how first and third party chargebacks are perpetrated and develop strategies designed to reduce loss. Collaborating with cross functional teams including compliance, finance, customer due diligence, payments and verification to enhance processes and effectively mitigate risk. Developing and maintaining relationships with business partners and payment providers in collaborating on fraud awareness and risk controls. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management, Information Technology, and General Business Industries
Gambling Facilities and Casinos and Technology, Information and Media
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bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology. Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages. Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting. The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo. Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position. Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded. Today we continue to push technological boundaries and break new ground in software innovation.
