FLS is a fast growth digital, freight forwarding company, with sector leading service and innovative technology delivering dedicated road transport solutions for manufacturers and distributors across UK and Europe.
To support recent client wins, we are on the hunt for some new talent for an exciting opportunity to join the FLS forward team as an international freight forwarder. FLS forward is our everyday customer care team, and this appointment will play a crucial role in supporting our commitment to delivering exceptional service standards to our clients.
FLS has a friendly, can-do culture; our successful candidate will be working in the operations team (sometimes independently), managing multiple clients’ accounts with dedicated road transport requirements.
Flexibility will be required to support the 24/7 operation alongside the rest of the team and departmental managers to grow our freight services offering to our clients.
Your development and success in the team is our priority; full training will be given on the FLS delivery model and internal systems.
We are looking for someone demonstrating a successful career history, a passion for driving growth within a business, and a commitment and enthusiasm in delivering the highest customer and colleague service standards.
Reporting to:
Operations Director Purpose of the role:
To manage transport booking requests from a set portfolio of new and existing clients. Responsibilities Managing high level logistics services Maintaining an effective supply chain to support contract requirements Extracting full details of customer requirements to ensure that carrier allocation, vehicle specifics, and times are accurate and in line with client requirements Processing new booking requests from clients, promptly posting within the FLS Carrier Portal Procuring and sourcing best quality carriers for new contracts and lanes Engaging with carriers once allocated to ensure alignment with client requirements Client updates and agreement for additional requirements as and when they arise Provision of full transit updates to the clients from ETA of collection to delivery status and POD Focused on driving high OTIF levels Point of contact for clients and carriers – from point of allocation to point of delivery Relationship building with booking contacts to increase the number of bookings received Specific booking/load-based query resolution Relationship building with new carriers, increasing their engagement with the FLS carrier and client portal Maintain the FLS connect portal – supporting digitized logistics for both carrier and client Driving sustainability through mitigating empty mileage and sourcing the most carbon-efficient transport options Minimum expectations: Recording of all service events to support relationship management and that detail is reportable against client SLAs Supporting POD uploads for all loads processed Demonstrate an increasing portal usage of carriers developed – availability, quotes, and bookings Ensuring system accuracy over all processed loads (All Invoices raised
Supporting accuracy over FLS client portal data Detailed activities: Client account management activities Dealing with UK road freight client requests and problem-solving Processing client orders and transit requirements Production of transport confirmations including collection and delivery details Support load planning Keeping colleagues and customers updated of progress Customer service during the transport of client goods from pick-up to delivery Administration to support the complete transport process and delivery of client-specific requests Administration of FLS Carrier Portal Performance management activities for contractors Adherence to FLS service model for key client deliverables and timescales Supporting other team members in meeting their objectives Excellent interpersonal skills Team player – working with other team members to ensure business support Communication skills – both verbal and written Organisation and prioritisation of tasks Enthusiastic and have a driven attitude combined with a strong work ethic Determination and willingness to see a task through to completion Ability to remain calm and professional under pressure IT literacy, including the ability to use Excel, Word, and Outlook Desire to succeed and progress CRM experience and internal data systems A track record in transport planning and freight management An understanding of transit times and route restrictions A knowledge of vehicle sizes and loading restrictions Benefits provided: Full in-house and external training provided Laptop and mobile phone Full Private Medical Insurance Discounted Gym Membership 20 Days holidays + Bank Holidays + additional day Birthday leave Additional holiday accrual each year worked – up to 7 years Access to a range of support programmes with mini health checks, and access to an external 24/7 confidential helpline Monthly Kudos Recognition scheme Free Parking Should you know anyone who would be interested in this role please can you ask them to send a CV to Gavin Clarke – gavin.clarke@freightlogisticssolutions.co.uk
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Operations Director Purpose of the role:
To manage transport booking requests from a set portfolio of new and existing clients. Responsibilities Managing high level logistics services Maintaining an effective supply chain to support contract requirements Extracting full details of customer requirements to ensure that carrier allocation, vehicle specifics, and times are accurate and in line with client requirements Processing new booking requests from clients, promptly posting within the FLS Carrier Portal Procuring and sourcing best quality carriers for new contracts and lanes Engaging with carriers once allocated to ensure alignment with client requirements Client updates and agreement for additional requirements as and when they arise Provision of full transit updates to the clients from ETA of collection to delivery status and POD Focused on driving high OTIF levels Point of contact for clients and carriers – from point of allocation to point of delivery Relationship building with booking contacts to increase the number of bookings received Specific booking/load-based query resolution Relationship building with new carriers, increasing their engagement with the FLS carrier and client portal Maintain the FLS connect portal – supporting digitized logistics for both carrier and client Driving sustainability through mitigating empty mileage and sourcing the most carbon-efficient transport options Minimum expectations: Recording of all service events to support relationship management and that detail is reportable against client SLAs Supporting POD uploads for all loads processed Demonstrate an increasing portal usage of carriers developed – availability, quotes, and bookings Ensuring system accuracy over all processed loads (All Invoices raised
Supporting accuracy over FLS client portal data Detailed activities: Client account management activities Dealing with UK road freight client requests and problem-solving Processing client orders and transit requirements Production of transport confirmations including collection and delivery details Support load planning Keeping colleagues and customers updated of progress Customer service during the transport of client goods from pick-up to delivery Administration to support the complete transport process and delivery of client-specific requests Administration of FLS Carrier Portal Performance management activities for contractors Adherence to FLS service model for key client deliverables and timescales Supporting other team members in meeting their objectives Excellent interpersonal skills Team player – working with other team members to ensure business support Communication skills – both verbal and written Organisation and prioritisation of tasks Enthusiastic and have a driven attitude combined with a strong work ethic Determination and willingness to see a task through to completion Ability to remain calm and professional under pressure IT literacy, including the ability to use Excel, Word, and Outlook Desire to succeed and progress CRM experience and internal data systems A track record in transport planning and freight management An understanding of transit times and route restrictions A knowledge of vehicle sizes and loading restrictions Benefits provided: Full in-house and external training provided Laptop and mobile phone Full Private Medical Insurance Discounted Gym Membership 20 Days holidays + Bank Holidays + additional day Birthday leave Additional holiday accrual each year worked – up to 7 years Access to a range of support programmes with mini health checks, and access to an external 24/7 confidential helpline Monthly Kudos Recognition scheme Free Parking Should you know anyone who would be interested in this role please can you ask them to send a CV to Gavin Clarke – gavin.clarke@freightlogisticssolutions.co.uk
#J-18808-Ljbffr
