Front Desk

Description Planet Fitness is coming to Stafford, VA!! Come join our team! Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. As a Part Time Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” experience! Benefits On-Demand Pay Employee perks and discount program Free Black Card Membership 401(K) Plan Savings plan As the Part Time Front Desk Associate you will: Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures, etc.). Requirements What you bring to the table: 6-12 months of experience in a customer service environment is preferred. Must be 18 years of age. Willing to become CPR/AED Certified (Training provided by Planet Fitness). Basic computer proficiency. Ability to lift up to 50 pounds. Ability to walk and stand for prolonged periods of time. Ability to continuously talk in person or on the phone during shift. Will occasionally encounter cleaning chemicals during shift. This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state, and local laws.

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