Front of House Administrator / Receptionist (Part Time)
Part-time At Valeo Foods UK, we're the creative force behind an array of beloved brands spanning indulgence, innovation, and tradition. From the iconic crunch of Kettle Crisps to the pure sweetness of Rowse Honey, and the rich heritage of Matthew Walker puddings, our portfolio reflects our commitment to quality and diversity. In this role, you will be the ambassador of Valeo Foods UK for all employees, customers, and external visitors to the site, ensuring that everyone coming through the doors of Rowse Honey receives a positive experience. This is a part-time role working Monday - Friday (12.30pm – 5pm). You will also provide administration support to facilitate the smooth running of the reception area, office facilities management, and the HR and Marketing functions. Responsibilities
Customer Service: Answer telephone calls, process mail, and receive deliveries in a friendly, prompt, and professional manner. Be the face of the business for all visitors to the site, ensuring anyone passing through our offices is warmly welcomed and completes required paperwork. Ensure the reception area is representative of the business – maintain high housekeeping standards, display appropriate visual branding & certificates, and manage the visitors’ books. Ensure kitchens and other communal areas are well stocked with crockery, glassware, tea, coffee, milk, etc., through daily/weekly ordering for the site, including food, toiletries, and kitchen supplies. Support & Admin: Business stationery ordering including internal stationery requests, office supplies, office furniture, event supplies, etc. Ordering stock for and administration of hampers and gift packs as requested for new starters, charitable requests, customer, and employee orders. Support the HR team with administration of monthly ASPIRE awards, distribution of announcements, policies, and procedures including updating SharePoint and the canteen audio stream for the business. Record and maintain essential driver information for those claiming business mileage. Support the Marketing team with the creation and distribution of bespoke hampers and supplies as requested for competition winners, buyers, influencers, etc. Assist the wider business by booking accommodation, hire cars, and taxis, as well as ordering lunches from relevant external suppliers when required. Complete the monthly credit card reconciliation in line with Finance requirements. Maintain the site attendance log for the Front Office and weekly movements spreadsheet for the wider business. General administrative tasks including updating employee phone lists with any changes, franking post ready for daily collection, creating maintenance requests, arranging display cabinets, and any other ad hoc admin support as required. Qualifications
Outstanding customer service skills both face to face and over the telephone. Excellent written English and a working knowledge of Microsoft Office and general IT skills. Brilliant communicator with a positive ‘can do attitude’, sensitive, approachable, and confident manner with all colleagues and managers. Good attention to detail, ability to take accurate messages and capture accurate data on all administration tasks. Multi-tasker who can work efficiently and prioritise their own workload in this largely autonomous role. Must have strong people values, ethics, and integrity in line with our ASPIRE values and behaviors. Ability to manage sensitive and confidential information and always maintain absolute discretion. Demonstrate company values as part of the working role.
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Part-time At Valeo Foods UK, we're the creative force behind an array of beloved brands spanning indulgence, innovation, and tradition. From the iconic crunch of Kettle Crisps to the pure sweetness of Rowse Honey, and the rich heritage of Matthew Walker puddings, our portfolio reflects our commitment to quality and diversity. In this role, you will be the ambassador of Valeo Foods UK for all employees, customers, and external visitors to the site, ensuring that everyone coming through the doors of Rowse Honey receives a positive experience. This is a part-time role working Monday - Friday (12.30pm – 5pm). You will also provide administration support to facilitate the smooth running of the reception area, office facilities management, and the HR and Marketing functions. Responsibilities
Customer Service: Answer telephone calls, process mail, and receive deliveries in a friendly, prompt, and professional manner. Be the face of the business for all visitors to the site, ensuring anyone passing through our offices is warmly welcomed and completes required paperwork. Ensure the reception area is representative of the business – maintain high housekeeping standards, display appropriate visual branding & certificates, and manage the visitors’ books. Ensure kitchens and other communal areas are well stocked with crockery, glassware, tea, coffee, milk, etc., through daily/weekly ordering for the site, including food, toiletries, and kitchen supplies. Support & Admin: Business stationery ordering including internal stationery requests, office supplies, office furniture, event supplies, etc. Ordering stock for and administration of hampers and gift packs as requested for new starters, charitable requests, customer, and employee orders. Support the HR team with administration of monthly ASPIRE awards, distribution of announcements, policies, and procedures including updating SharePoint and the canteen audio stream for the business. Record and maintain essential driver information for those claiming business mileage. Support the Marketing team with the creation and distribution of bespoke hampers and supplies as requested for competition winners, buyers, influencers, etc. Assist the wider business by booking accommodation, hire cars, and taxis, as well as ordering lunches from relevant external suppliers when required. Complete the monthly credit card reconciliation in line with Finance requirements. Maintain the site attendance log for the Front Office and weekly movements spreadsheet for the wider business. General administrative tasks including updating employee phone lists with any changes, franking post ready for daily collection, creating maintenance requests, arranging display cabinets, and any other ad hoc admin support as required. Qualifications
Outstanding customer service skills both face to face and over the telephone. Excellent written English and a working knowledge of Microsoft Office and general IT skills. Brilliant communicator with a positive ‘can do attitude’, sensitive, approachable, and confident manner with all colleagues and managers. Good attention to detail, ability to take accurate messages and capture accurate data on all administration tasks. Multi-tasker who can work efficiently and prioritise their own workload in this largely autonomous role. Must have strong people values, ethics, and integrity in line with our ASPIRE values and behaviors. Ability to manage sensitive and confidential information and always maintain absolute discretion. Demonstrate company values as part of the working role.
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