Job Title: Front of House Executive
Location: Mayfair, London
Salary: £37,000
We have an exciting opportunity for a Front of House, Customer Experience team member based in London on a permanent basis.
The FOH team member will look after the main front of house for a high-end commercial property in the heart of Mayfair and be the main point of contact for occupiers and field initial queries.
Key Responsibilities
Ensure the fundamentals of customer services are followed and delivery to the highest standards.
Deliver a warm welcome and a fond farewell to clients, occupiers, and visitors.
Ensure front of house areas are always immaculately presented.
Adhere to H&S protocols.
Respond to telephone or email enquiries from internal or external clients.
Ensure property visitor management processes are strictly followed.
Deal with complaints and offer prompt resolutions, escalating where necessary.
Data processing and management of databases.
Log any property faults/issues with the helpdesk and inform the Facilities Management team.
Build professional relationships with clients, occupiers, guests, and stakeholders.
Carry out Quality Assurance Checks/walk rounds (inside and outside the building).
What you need
Experience working within the Property Management sector (desirable).
Possess excellent communication skills, both written and verbal.
Strong academic background with good Literacy and Numeracy skills.
Intermediate knowledge of MS Outlook, Word, Excel, and PowerPoint.
Hours
Monday to Friday 8am - 6pm (on-site).
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