We are looking for a Front of House Manager for one of our clients, a high-quality business environment in a fantastic location in Reading, Berkshire, with first-class on-site amenities, enjoyed by over 7,000 people already on the park. Our client's range of office accommodation gives forward-thinking businesses the ability to flex and the space to perform well. Transport facilities for this role are excellent if you do not drive with frequent and rapid bus services to and from the train station, with Green Park station open with a train straight into the park, getting to and from work could not be any easier.
As an ambassador of the site, the role is to manage all front of house operations ensuring that the FOH team are trained to the highest standards and in line with our clients' expectations, helping define the company's unique ‘6* service' concept, which sets Green Park apart from other organisations. The Front of House Manager will be familiar with different aspects and functions of the FOH operations, and ensure that the Occupier engagement is a focus supporting their expectations in an excellent and professional manner. Working with the wider FM team we want you to encourage community spirit growth.
Our aim and your aim will be to make the environment feel special, somewhere people enjoy working and caring about. We are focusing on building a collective community where every employee and occupier feels part of this experience. You will be someone who promotes, supports and drives this.
What do you get from us:
The Role
– Monday to Friday, 50 hours per week, 0800 to 1800
Pay:
£45,000 to £48,000 per annum dependent on experience
Company Sick Pay
Company Pension Scheme
Life Assurance Scheme
Access to an
Online GP Service
for you and your dependents
Learning & Development
– we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing
– access to mental health support specialists
A typical day in the life as a Front of House Manager:
Manage all front of house operations including, but not limited to, visitor management, documentation organisation, dress, and deportment standards
Ensure that the highest levels of service are always being offered to both the occupiers and the client
Liaise with support staff as required to manage the team rota
Manage people processes such as recruitment, training, rota requirements and staff inductions
Create and develop an Occupier Liaison programme with the aim of improving Occupier relationships and becoming an ambassador of the site and the benefits of the community
Continually review existing standards and procedures whilst implementing new innovations and ideas to ensure a seamless delivery of front of house services
What are we looking for? We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
Management of team and client relationships
Proven delivery of customer service excellence
Confident and highly developed interpersonal skills
Proven IT and organisational skills
Driving Licence
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,
here .
#J-18808-Ljbffr
As an ambassador of the site, the role is to manage all front of house operations ensuring that the FOH team are trained to the highest standards and in line with our clients' expectations, helping define the company's unique ‘6* service' concept, which sets Green Park apart from other organisations. The Front of House Manager will be familiar with different aspects and functions of the FOH operations, and ensure that the Occupier engagement is a focus supporting their expectations in an excellent and professional manner. Working with the wider FM team we want you to encourage community spirit growth.
Our aim and your aim will be to make the environment feel special, somewhere people enjoy working and caring about. We are focusing on building a collective community where every employee and occupier feels part of this experience. You will be someone who promotes, supports and drives this.
What do you get from us:
The Role
– Monday to Friday, 50 hours per week, 0800 to 1800
Pay:
£45,000 to £48,000 per annum dependent on experience
Company Sick Pay
Company Pension Scheme
Life Assurance Scheme
Access to an
Online GP Service
for you and your dependents
Learning & Development
– we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing
– access to mental health support specialists
A typical day in the life as a Front of House Manager:
Manage all front of house operations including, but not limited to, visitor management, documentation organisation, dress, and deportment standards
Ensure that the highest levels of service are always being offered to both the occupiers and the client
Liaise with support staff as required to manage the team rota
Manage people processes such as recruitment, training, rota requirements and staff inductions
Create and develop an Occupier Liaison programme with the aim of improving Occupier relationships and becoming an ambassador of the site and the benefits of the community
Continually review existing standards and procedures whilst implementing new innovations and ideas to ensure a seamless delivery of front of house services
What are we looking for? We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
Management of team and client relationships
Proven delivery of customer service excellence
Confident and highly developed interpersonal skills
Proven IT and organisational skills
Driving Licence
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,
here .
#J-18808-Ljbffr
