Front of House Manager – The Hollies

Start the new year by stepping into a rewarding career where you can care for others and truly make a difference. Join The HICA Group today! The HICA Group has a new opening for a Front of House Manager at our specialist dementia care home in Hessle – The Hollies! The role is for someone with a huge flair for customer service, a champion for high presentation and someone who can influence change. We are offering this role on a fixed term contract to cover maternity leave. The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK. Pay & Hours: £28,407.51 per annum 40 hours per week Day shift (8 hrs) Working on a rota covering 7 days per week (including every other weekend) The Role: Working 40 hours a week with rotational weekends, you will be responsible for the front of house and mealtime experience while managing key support teams within the service. Key responsibilities include: Delivering the Reception and Administration service while acting as a liaison/ambassador to ensure seamless communication between all residents, family members, visitors, and the management team. Administering financial records, including the collection of monies and maintenance of systems. Working collaboratively with onsite teams to market our facilities and proactively follow up on potential new clients. Facilitating tours, being responsive to inquiries, and building positive relationships. Managing housekeeping and maintenance teams and undertaking audits within the home to drive improvements and challenge presentation standards. Overseeing mealtimes and supporting the manager in enhancing the mealtime experience and offering flexible menu options to suit a range of dietary requirements. Supporting the registered manager with administrative tasks, including minute taking, system maintenance, contacting staff, and diary management. Managing client records and other files. We value accurate record-keeping, effective communication, and teamwork, all aimed at improving the lives of our residents, both young and old. If you share our commitment to excellence and compassion, we would love to hear from you. On-the-spot voucher recognition scheme £000s awarded every month Techsave loans scheme opened twice a year In-house lottery with £0000s to be won every month £500 rewards for every friend or family referral Cycle to Work scheme and other salary sacrifice benefits Discounted local & national gym memberships, plus FREE on-demand workouts and classes available to stream in your living room Access to low cost saving plans and loans Hospital and Death Benefit plans at discounted prices Employee assistance programme & access to free counselling Free parking Access to funded qualifications and internal career progression About you: Educated to GCSE standard for literacy and numeracy. You should be working towards or hold a relevant qualification in business admin or IT. Cash handling, including bank transactions Dealing with members of the public to deliver good customer service Supervising/overseeing a small staff team Good written and verbal communication skills Knowledge of audits, recording and delivering feedback Proficient with computers and IT technology, specifically Microsoft Word and Excel Whether you are new to the sector or already have an established career in our industry, if you have a kind nature and are motivated by putting smiles on faces, then we would love to hear from you! Additional Information: The Hollies Care Centre is an exceptional, newly renovated 44 bed Care Home located in the charming town of Hessle. Situated just outside of Hessle Square, it is a quick 5 minute walk away from the bus stops and local shops. Please note that successful candidates will be required to undertake an enhanced DBS check.

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