Front Office Duty Manager

About The Role - Te mahi This is a full time role, for an experienced Duty Manager in Sudima Kaikoura Hotel with an hourly rate of $28.00. Minimum guaranteed hours are 30 per week. You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off. Responsibilities | Ngā haepapa Daily planning for guest arrivals and departures Smooth and accurate check in and out process Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out Promptly handling any guest issues and ensuring an effective service recovery Handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa Assisting with the smooth and efficient running of the hotel in the absence of Senior Management Your 30-hour work week will include two overnight shifts from 10:30 PM to 7:00 AM, with the remaining hours scheduled during regular shifts Requirements Minimum 3 years' experience working within a Hotel Reception environment Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure. Strong communication skills – both written and verbal Leadership skills Excellent time management abilities IT literate works with accuracy with the ability to spot errors. Current General Managers Certificate is essential. Valid First Aid Certificate or willing to obtain. NZQF Diploma (ANZSCO Skill Level 2) or at least three years of relevant experience may substitute for the formal experience above Benefits Discounts at our hotels, restaurants and spas across our network Staff, family and friends rates at our hotels Meals on duty, staff parking and uniform provided Excellent reward & recognition events Service and anniversary gifts and benefits Wellbeing programme including Health insurance discounts Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment Who We Are - Ko Wai Mātou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too! Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously. Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first. Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. Hind Management is committed to accessibility; should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self. E manawanui ana tātou | We care Ka mahi tahi tātou | We work together Ka whai tātou i te tika | We do the right thing

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