Become a key player at InterContinental Dominica Cabrits Resort as a
Front Office Supervisor . Manage reservations, billing, and team operations while ensuring exceptional guest experiences in a collaborative and fast-paced environment. Responsibilities
Guest Services: Manage check-ins/outs, address guest complaints and requests, and ensure guest satisfaction. Team Supervision: Train, motivate, and evaluate front desk staff. Operations Management: Oversee front office operations, including room assignments and guest communications. Reservation & Billing: Supervise reservations, ensure accurate billing, and coordinate room readiness. Communication: Act as a liaison between the front office and other departments. Cash Handling: Supervise cash transactions and review shift reports. Inventory & Supplies: Maintain front office supplies and coordinate with departments. Special Requests: Assist in coordinating special guest requests and services. Reports: Generate and review daily operational reports. Experience and Qualifications
Teamwork and Adaptability: Effective collaboration and flexibility for diverse working hours, including weekends and holidays. Strong leadership and communication abilities. Proven experience in front-office operations. Attention to detail in billing and reservations. Ability to manage a dynamic team environment.
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Front Office Supervisor . Manage reservations, billing, and team operations while ensuring exceptional guest experiences in a collaborative and fast-paced environment. Responsibilities
Guest Services: Manage check-ins/outs, address guest complaints and requests, and ensure guest satisfaction. Team Supervision: Train, motivate, and evaluate front desk staff. Operations Management: Oversee front office operations, including room assignments and guest communications. Reservation & Billing: Supervise reservations, ensure accurate billing, and coordinate room readiness. Communication: Act as a liaison between the front office and other departments. Cash Handling: Supervise cash transactions and review shift reports. Inventory & Supplies: Maintain front office supplies and coordinate with departments. Special Requests: Assist in coordinating special guest requests and services. Reports: Generate and review daily operational reports. Experience and Qualifications
Teamwork and Adaptability: Effective collaboration and flexibility for diverse working hours, including weekends and holidays. Strong leadership and communication abilities. Proven experience in front-office operations. Attention to detail in billing and reservations. Ability to manage a dynamic team environment.
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